Job Summary
Lead and manage the Citrix Cloud / Virtual Desktop Infrastructure (VDI) track within DFS, ensuring secure, scalable, and high-performance delivery of virtual applications and desktops while enabling digital workplace transformation
Key Responsibilities
1. Track Ownership & Service Delivery Own end-to-end Citrix Cloud services (DaaS, Virtual Apps & Desktops) Ensure high availability, performance, and SLA adherence Drive BAU operations + transformation initiatives ➡ Focus: stable EUC platform + business continuity (remote access, workspace delivery) [ScaleTech...trix Cloud | PDF] 2. Architecture & Platform Management Design and manage: Citrix Cloud (DaaS), CVAD, Workspace Delivery Controllers, Machine Catalogs, Delivery Groups [Urgent Req...x Resource | Outlook] Own image management (MCS/PVS), StoreFront, Citrix policies 3. Cloud Integration & Modernization Integrate Citrix Cloud with: Azure / AWS / GCP environments [Subject: P...- Role: S | Viva Engage] Drive: Cloud migration / hybrid VDI transformation Tenant consolidation / modernization programs 4. Security & Access Governance Ensure: Secure access via Citrix Gateway / NetScaler ADC Identity and access control using enterprise IAM (AD/Entra) Maintain compliance, secure remote access, and session control ➡ Ensures secure application delivery and controlled remote access model [Urgent Req...x Resource | Outlook] 5. Performance & End-User Experience Optimize: Application launch performance, latency, bandwidth usage Handle: Audio/video optimization (Teams/Webex), peripheral redirection [Allianz &#...pe of work | Outlook] Ensure seamless end-user experience ac ross devices 6. Operations & Escalation Management Act as L3/Lead escalation point for: Login failures, app launch issues, profile issues VDA registration / brokering issues [Urgent Req...x Resource | Outlook] Drive: RCA, trend analysis, problem management 7. Automation & Optimization Automate: Provisioning, scaling, health checks Optimize cost, resource utilization, and licensing 8. Stakeholder & Governance (DFS-specific) Run: Service reviews, governance calls, SLA reporting Work with: Customer IT, security, cloud, network teams Provide leadership-level updates (risks, roadmap, improvements) 9. Team Leadership Lead Citrix engineers (L1–L3, SME level) Drive: SOPs, runbooks, KT, capability building Citrix Cloud (DaaS), Virtual Apps & Desktops XenApp / XenDesktop / CVAD / Workspace NetScaler (ADC), Gateway MCS / PVS image management Azure / AWS (VDI hosting) Identity integration (AD, Entra ID) Strong troubleshooting + performance tuning Governance + stakeholder management
Skill Requirements
1. Track Ownership & Service Delivery Own end-to-end Citrix Cloud services (DaaS, Virtual Apps & Desktops) Ensure high availability, performance, and SLA adherence Drive BAU operations + transformation initiatives ➡ Focus: stable EUC platform + business continuity (remote access, workspace delivery) [ScaleTech...trix Cloud | PDF] 2. Architecture & Platform Management Design and manage: Citrix Cloud (DaaS), CVAD, Workspace Delivery Controllers, Machine Catalogs, Delivery Groups [Urgent Req...x Resource | Outlook] Own image management (MCS/PVS), StoreFront, Citrix policies 3. Cloud Integration & Modernization Integrate Citrix Cloud with: Azure / AWS / GCP environments [Subject: P...- Role: S | Viva Engage] Drive: Cloud migration / hybrid VDI transformation Tenant consolidation / modernization programs 4. Security & Access Governance Ensure: Secure access via Citrix Gateway / NetScaler ADC Identity and access control using enterprise IAM (AD/Entra) Maintain compliance, secure remote access, and session control ➡ Ensures secure application delivery and controlled remote access model [Urgent Req...x Resource | Outlook] 5. Performance & End-User Experience Optimize: Application launch performance, latency, bandwidth usage Handle: Audio/video optimization (Teams/Webex), peripheral redirection [Allianz &#...pe of work | Outlook] Ensure seamless end-user experience ac ross devices 6. Operations & Escalation Management Act as L3/Lead escalation point for: Login failures, app launch issues, profile issues VDA registration / brokering issues [Urgent Req...x Resource | Outlook] Drive: RCA, trend analysis, problem management 7. Automation & Optimization Automate: Provisioning, scaling, health checks Optimize cost, resource utilization, and licensing 8. Stakeholder & Governance (DFS-specific) Run: Service reviews, governance calls, SLA reporting Work with: Customer IT, security, cloud, network teams Provide leadership-level updates (risks, roadmap, improvements) 9. Team Leadership Lead Citrix engineers (L1–L3, SME level) Drive: SOPs, runbooks, KT, capability building Citrix Cloud (DaaS), Virtual Apps & Desktops XenApp / XenDesktop / CVAD / Workspace NetScaler (ADC), Gateway MCS / PVS image management Azure / AWS (VDI hosting) Identity integration (AD, Entra ID) Strong troubleshooting + performance tuning Governance + stakeholder management
Other Requirements
Lead and manage Citrix Cloud/VDI services, ensuring secure, high-performance virtual desktop and application delivery while driving cloud transformation and governance within DFS accounts.”