Job Summary

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA, quality norms and ensure positive customer satisfaction and contribute to EN business creation.

Key Responsibilities

 

• 10+ years of experience with an MSP, ISP, major carrier, or very large enterprise network
• Expert level at troubleshooting and diagnostics.  Able to perform (advanced level) configuration, testing, and troubleshooting of IP network infrastructure.
• Ability to configure / implement complex network changes
• Strong and broad technical knowledge and experience with converged infrastructure, switching / routing in a large and complex network, DHCP, DNS, IP (Schema, subnetting, summarization) IP management tools, network management applications, advanced WAN routing, WAN/LAN/Wireless LAN topologies, MPLS and other WAN technologies, , traffic shaping / QoS, EIGRP/BGP, multimedia/VoIP solutions (SIP), firewalls,
• Strong to expert knowledge of Routing and Switching systems; strong understanding of Routing Protocols (OSPF, EIGRP, and BGP) and Gateway Redundancy Protocols (HSRP, VRRP, and GLRP)
• Strong knowledge of VoIP, Multicast, STP, VTP and Virtual LAN’s and Trunking (VLAN’s); Network Security (ACL’s, IPSec Tunnels), Firewalls (Security Appliances), Netflow, IPSLA, and VPN technologies
• Ability to effectively prioritize and execute in a high-pressure environment
• Exceptional customer service orientation
• Extensive experience working in a team-oriented, collaborative environment

Skill Requirements

Other Requirements