Job Summary

5-7 years’ experience • Minimum CCNP or equivalent • A network engineering technology generalist: background covering routing / switching/ firewalls / wireless LAN • Cisco LAN + WLAN. Other vendors such as juniper nice to have. • Cisco ISE for Layer 2 wireless/wired network security dot1.x authentication/authorization /accounting • Microsoft NPS ( Network policy servers ) for wireless AAA • Palo Alto firewalls preferred, Fortinet and Cisco useful • Experience in campus networking mandatory • Experience with Catalyst Center, Netbrain could be an advantage • Experience of service provider SDWAN as a customer nice to have but not a big deal if not

Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Skill Requirements

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Other Requirements

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