Sr Subject Matter Expert (Support&Ops)
India
Apply now
Job Description
Sr Subject Matter Expert (Support&Ops)
| Pune, MaharashtraBengaluru, Karnataka

Job Summary

Job Description: Architect – Certificate Hub Management 
OverviewWe are seeking an experienced Architect for Certificate Hub Management (L3) to join our team in Pune or Hyderabad, India. The ideal candidate will be responsible for designing, implementing, and maintaining enterprise-level certificate management solutions, ensuring robust security and seamless integration across systems.Key ResponsibilitiesDesign and architect Certificate Hub solutions to manage digital certificates across multiple platforms and environments.Lead the implementation and configuration of Certificate Hub Management tools and processes at L3 support level.Develop strategies for certificate lifecycle management, including issuance, renewal, revocation, and monitoring.Collaborate with security, infrastructure, and application teams to integrate certificate management solutions.Provide expert guidance and troubleshooting for complex certificate-related incidents and requests.Ensure compliance with regulatory, security, and organizational standards regarding digital certificates.Conduct regular reviews, audits, and assessments of certificate infrastructure and propose improvements.Mentor and support L2/L1 teams in certificate hub management processes and best practices.Document architecture, processes, and procedures for certificate hub management.Stay updated on emerging technologies and trends in certificate management and cybersecurity.Required QualificationsBachelor’s degree in Computer Science, Information Technology, or related field.8+ years of experience in IT infrastructure, security architecture, and certificate management.Expertise in PKI (Public Key Infrastructure), SSL/TLS, and certificate lifecycle management.Hands-on experience with enterprise certificate management tools (e.g., Venafi, DigiCert, Microsoft Certificate Services).Strong understanding of cryptographic protocols, authentication mechanisms, and security standards.Experience in designing and supporting large-scale, multi-cloud certificate management solutions.Excellent problem-solving and analytical skills for L3-level troubleshooting and resolution.Effective communication and collaboration skills to work with cross-functional teams.Relevant certifications (e.g., CISSP, CISM, Microsoft Certified: Security, Compliance, and Identity Fundamentals) are preferred.

Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Skill Requirements

null

Other Requirements

null
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.