Sr Technical Lead (Support & Operations)
India
Apply now
Job Description
Sr Technical Lead (Support & Operations)
Goutam Budd Nagar, Uttar Pradesh

Job Summary

Job Description : Procurement & Transaction Analysis


Job Summary : Responsible for managing IT workplace procurement operations, vendor performance tracking, and\r\nSLA adherence. The role involves close coordination with suppliers (e.g., HP), analyzing purchase\r\ntransactions, and driving continuous improvement in delivery timelines and vendor efficiency. 

Key Responsibilities

Job Responsibilities : Job Summary:\r\nResponsible for managing IT workplace procurement operations, vendor performance tracking, and\r\nSLA adherence. The role involves close coordination with suppliers (e.g., HP), analyzing purchase\r\ntransactions, and driving continuous improvement in delivery timelines and vendor efficiency.\r\nKey Responsibilities:\r\nVendor Performance & SLA Management:\r\n1 Track and monitor PC delivery performance against SLA sourcing agreements (global scope).\r\n2 Provide daily/weekly updates to requesters on delivery status.\r\n3 Conduct weekly performance analysis against SLA requirements.\r\n4 Coordinate and follow up with vendor account teams for issue resolution.\r\n5 Develop and maintain delivery trackers comparing actual delivery timelines vs SLA lead times.\r\n6 Identify gaps and proactively drive actions to reduce delivery delays.\r\n7 Act as a key interface between internal stakeholders and vendor account teams.\r\nProcurement & Transaction Analysis (IT Workplace):\r\n1 Perform detailed analysis of IT workplace purchase transactions.\r\n2 Manage and analyze procurement data for PC headsets, OTV transactions, MSME vendors, MPS\r\nagreements, and PC repair services.\r\n3 Ensure accurate data reporting and share insights with stakeholders.\r\n4 Support strategic decision-making through data-driven analysis.\r\nKey Skills & Competencies:\r\n1 Strong understanding of procurement operations and vendor management\r\n2 Experience in SLA tracking and performance analysis\r\n3 Data analysis and reporting skills (Excel, dashboards, etc.)\r\n4 Stakeholder and vendor management\r\n5 Attention to detail and problem-solving mindset\r\n6 Knowledge of global procurement processes (EMEA/APAC exposure preferred)\r\nPreferred Experience:\r\n1 Experience in IT procurement or workplace services\r\n2 Exposure to vendor coordination (e.g., HP or similar OEMs)\r\n3 Familiarity with procurement tools (e.g., SAP, Ariba, etc.)

Skill Requirements

Skill Requirement : Procurement & Transaction Analysis

Other Requirements

Other Requirement : Vendor Performance & SLA Management
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.