Job Summary

To ensure on-time resolution of escalations/complexincidents, provide technical guidance to the team and ensure positive customer satisfaction.

Key Responsibilities

Understand various tools and organization units involved in Asset lifecycle and optimize the Asset Management process to work successfully though various tools for a complete asset lifecycle management

2.    Ensure that the Administrative staff responsible for ‘Asset Receiving’ and ‘Asset Tagging’ understand and execute their responsibilities properly. This is important because in most organizations, these responsibilities vest outside the IT teams and may require additional training, documentation and sometimes even staffing

3.    Receive inputs from the customers about the legal and statutory requirements and insure that the Asset Management Process provides for compliance. For example: decommissioning and Asset disposal requirements

4.    Work with the tools administration staff, Asset Database administrator and Configuration Management Process owner to optimize the rules relating to Asset discovery, reconciliation jobs and promotion of the updates to the Golden or Production Data set of the Asset Database

5.    Plan and drive the long term Asset Management strategy and Phases of the Asset Management rollout plan of the customer and OMC in consonance with the Configuration Management strategy and plans. This is important because mostly the database and ‘data model’ used in the tools for holding Asset information is common between the Asset Management and the Configuration Management applications/modules

6.    Devise the Asset management audit schedules, tools and offer governance for the procedure of correcting identified deviations along with identification and implementation of the preventive actions

1.  
2.  
3.  
4.  
5.  

7. Acquire complete understanding of the Asset Management Process as designed or transitioned by the Process Transition consultant from CFS Process Consulting group
8. Obtain the baseline documentation of the Process and Tools including additional other documents as signed off and approved by the authorized customer representatives
9. Follow formal version and change control methods as agreed with the customer representatives
10. Host the read-only versions of the released documentation at the designated secure, backed up and access controlled documentation repository of the OMC and issue formal communication to the OMC staff announcing such release
11. Simplify process documentation in order to make it easily understandable for operations staff at the point of use
12. Identify and suggest changes to the ‘Foundation data’ in the tools
13. Analyze and suggest tool customizations in the interest of process workflow optimization
14. Work with the tools teams to standardize reports
15. Open formal RFCs and work with Tools teams in order to implement customizations and improvements in the tools for process augmentation
16. Track tool customizations, affected functionalities and document the release notes in order to conserve the audit trail
17. Document the use cases, test cases and test reports formally and participate in release management for the augmentation and upgrades of the tools
18. Communicate to all relevant teams (including supporting vendors and customers), the SLA targets as agreed in the service contracts and as configured in the tools as Service Performance Targets

Skill Requirements

1. Insure that the Asset Management Procedures are line with the customers’ Corporate Asset Management policies and procedures
2. Establish and continually update the Software Asset Management and Software Harvesting (Reclaim and reuse) policy and procedures
3. Maintain Software Licenses, standard software images and DSL (Definitive Software Library)
4. Identify in the context of the customer organization and OMCs, as to who will play the role of the ‘Asset Receiver’ when any new Assets arrive
5. Define and standardize the roles, procedures and standard checklists including the verification of shipment details and actions that need to be followed with new Assets arrive in full/part shipment and when the wrong or damaged shipments arrive
6. Understand and if required, apply the depreciation, asset retention, asset retirement and asset disposal policies in line with the regulatory or legal obligations of the customers’ and OMCs’ compliance obligations
7. Create and manage the ongoing responsibility sharing with the teams that manage physical security of the premises where Assets are deployed and operated, and the teams that own the technical responsibility of the assets during their lifecycle
8. Insure that the Asset warranty and support contract information is current and highlight if any critical assets are going to be out of warranty or vendor support contracts in the near future

 

Other Requirements

7. Generate and publish process performance reports periodically, analyze the root cause of performance shortfalls against committed SLA performance targets and internally tracked KPIs to initiate improvements
8. Periodically review the process to maintain currency of knowledge, contact information and relevance to the changing business context, policies and priorities
9. Receive, analyze and incorporate feedback from customers that suggest improvements
10. Align the Process to the standards and methods as per the Service Management Practice issued from the CFS Process Consulting group
11. Communicate to the resolving groups, the importance of specific process activities and how they can be best executed along with the information that they must log and update in the tools
12. Actively participate in programs that identify process and service management (ITIL) training needs for the operations staff