Job Summary
The Bento Platform Operations Engineer is responsible for providing Tier-2 operational support, administration, monitoring, troubleshooting, security, and lifecycle management for GIC's Bento Platform built on AWS and Red Hat OpenShift Dedicated (OSD). The role ensures seamless operation of containerized application platforms, supporting approximately 40 business applications running across production and non-production OpenShift clusters.
The engineer will manage platform reliability, performance, security compliance, patch management, incident resolution, and operational governance across AWS cloud infrastructure, OpenShift clusters, CI/CD toolchains, security platforms, databases, and supporting services.
Key Responsibilities
Platform Operations & Administration
- Provide Tier-2 operational support for Bento Platform services.
- Manage and support:
- OpenShift Dedicated (OSD) clusters
- AWS cloud services and infrastructure
- Platform-as-a-Service (PaaS) components
- Database services (RDS)
- Supporting platform services and middleware
- Ensure platform stability, availability, and operational excellence.
OpenShift & Container Platform Management
- Monitor and administer OpenShift Dedicated clusters across production and non-production environments.
- Support container orchestration, deployment, scaling, and resource optimization.
- Analyze cluster health, node capacity, pod utilization, and application performance.
- Troubleshoot container, networking, storage, and platform-related issues.
- Support approximately:
- 1,600 pods in Non-Production
- 800 pods in Production
AWS Cloud Operations
- Manage operational support across GIC AWS cloud accounts.
- Monitor AWS resources, utilization, cost optimization, and compliance.
- Support services including:
- EC2
- VPC
- Load Balancers
- IAM
- Storage Services
- Security Services
- Monitoring and Logging Components
Incident & Problem Management
- Perform incident diagnosis, troubleshooting, root cause analysis, and resolution.
- Meet agreed production SLAs and operational KPIs.
- Participate in major incident management and service restoration activities.
Drive proactive problem management and continuous service improvements
Skill Requirements
Patch, Upgrade & Lifecycle Management
- Conduct patch assessments and risk evaluations.
- Manage upgrades and patching activities across:
- OpenShift clusters
- Supporting infrastructure
- RHEL virtual machines
- Platform services
- Coordinate maintenance activities while minimizing business impact.
Security & Compliance
- Perform security vulnerability assessments and remediation.
- Support platform security compliance aligned with GIC policies.
- Conduct security scanning, auditing, and reporting.
- Support centralized security policy enforcement and access controls.
- Manage and support:
- CyberArk Conjur
- AWS Secrets Manager
- Platform authentication and authorization controls
CI/CD & DevOps Support
- Support platform DevOps toolchain including:
- GitHub
- JFrog Artifactory/Repositories
- CI/CD Pipelines
- Control-M Agents
- Troubleshoot deployment pipeline issues.
- Support container image lifecycle management and repository administration.
Monitoring, Logging & Observability
- Monitor platform health, availability, capacity, and performance.
- Support logging and observability solutions including:
- Fluentd Logging Sidecar
- Monitoring and Alerting Services
- Generate operational and capacity reports.
- Track resource consumption and cost optimization opportunities.
Platform Services Administration
Support and maintain:
- Red Hat SSO
- Squid Proxy
- Fluentd Logger Sidecar
- Conjur Sidecar
- AWS Secrets Manager integrations
- Control-M Agents
- Supporting RHEL VMs
Other Requirements
Documentation & Governance
- Maintain operational runbooks, SOPs, and knowledge repositories.
- Update technical documentation based on platform changes.
- Participate in governance reviews, audits, operational reporting, and service reviews.
Required Technical Skills
OpenShift & Kubernetes
- Red Hat OpenShift Dedicated (OSD)
- Kubernetes Administration
- Container Platforms
- Pod, Deployment, Service, Route, Ingress Management
- OpenShift Networking and Security
Cloud Technologies
- AWS Cloud Services
- EC2
- IAM
- VPC
- CloudWatch
- AWS Security Services
- Cost Optimization and Governance
Linux Administration
- Red Hat Enterprise Linux (RHEL)
- System Administration
- Shell Scripting
- Performance Analysis and Troubleshooting
DevOps & Automation
- GitHub
- JFrog Artifactory
- CI/CD Pipelines
- Jenkins/GitHub Actions (preferred)
- Infrastructure Automation
Security
- CyberArk Conjur
- AWS Secrets Manager
- Vulnerability Management
- Security Compliance and Auditing
- Identity and Access Management
Monitoring & Logging
- Fluentd
- Prometheus
- Grafana
- ELK/OpenSearch (preferred)
- Log Analysis and Alert Management
Preferred Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
- 5–10 years of IT Infrastructure and Platform Operations experience.
- Minimum 3+ years supporting Kubernetes/OpenShift environments.
- Experience managing enterprise AWS environments.
- Experience supporting production-critical container platforms.
Preferred Certifications
- Red Hat OpenShift Administration Certification
- Red Hat Certified Engineer (RHCE)
- AWS Certified Solutions Architect Associate/Professional
- AWS SysOps Administrator
- Certified Kubernetes Administrator (CKA)
- ITIL Foundation Certification
Key Competencies
- Strong troubleshooting and analytical skills
- Incident and problem management expertise
- Automation mindset
- Operational excellence and service reliability focus
- Stakeholder communication and coordination
- Ability to work in 24x7 support and critical incident environments
- Continuous improvement and platform optimization mindset