Job Summary
The Level 3 Senior IBM-AIX Engineer is responsible for driving technical service resolution and
maintaining high levels of customer satisfaction through providing pre and post-sales
technical/functional support to current and prospective customers. This position is responsible for
providing systems engineering support for Company clients in 24X7 service organization.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
The principal duties and responsibilities of the Senior Systems Engineer (Level 3) are:
- To act as a lead customer issue resolution engineer and take ownership of all assigned
tickets.
- Should have experience in doing Transitions and working as a customer lead and take ownership of all assigned Project work.
- Act as a mentor to other engineers, as assigned, and to develop internal certification criteria
and curriculum.
## Duties & Responsibilities:
# Drawing upon concepts of tools, technologies and methodologies to collaborate with other technical specialists when carrying out assigned duties.
# Effective negotiation with technical peers and customers to implement technical solutions.
# Maintaining skills to the current industry level of certification.
# Analyzing technical problems and creating solutions involving the use of existing techniques and/or tools.
# Performing assigned tasks in accordance with established standards and guidelines.
# Preparing and recommending technical alternatives involving technology, methodology, tools, processes and solution components.
# Assisting the Project Manager by providing a technical project coordination role.
# Liaising with relevant support teams for all clients to ensure they are informed about relevant progress and issues relating to Unix server to be handed over for server management to ensure a smooth transition.
# Abiding by Change Management and Problem Management procedures, including complying with the Service Level Agreements as documented in the Problem Severity matrix.
# Act on Day to Day House Keeping tasks by using tools & scripts
# To able to perform in 24 x 7 Environment in shift roaster
# To able to attend calls on-call basis whenever assigned
# Work with Change & Problem Management Tools
# Create regular reports for Management requirements.
## Work Experience:
# Overall 8 to 12 years of Unix System Administration Experience out of which at least 7 Years should be in AIX environment.
# AIX Certification / HACMP Certification / TSM
# Certification will be an added advantage.
## Mandatory:
# Adequate Knowledge of AIX platform, and strong fundamentals
# Strong Knowledge & Experience in AIX.
# Good Understanding of trouble shooting & AIX Commands
# Strong experience in interfacing of external devices like Storage, Networking and backup devices
# Experience on the following layered products is Mandatory.
- HACMP
- HMC/LPARs
- NIM
-VIOS
- SP/PSSP/CSM
# Capability to plan and execute UNIX Security.
# Strong concepts of networking like TCP / IP
# Loading of software, Networking, TCP/IP, NFS, NIS & DNS.
# Added experience in DCE/DFS, Workload balancing, Power7 virtualization.
Qualification:
- Engineering Degree from Premier Institute(Electronics, Computer Science etc.,
Key Responsibilities
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders