Sr Technical Lead (Support & Operations)
India
Job Description
Sr Technical Lead (Support & Operations)
Nagpur, Maharashtra

Job Summary

* Cluster Operations & Maintenance: Perform routine patching, configuration updates, and resource management for vanilla Kubernetes clusters. Execute and monitor backup and recovery tasks using Velero.

* Configuration & Delivery: Utilize and maintain application deployment configurations using tools like Helm and Kustomize. Operate and troubleshoot the continuous delivery pipeline managed by Flux (GitOps).

* Open Source Component Lifecycle (Execution): Execute planned upgrades and maintenance for core open-source components (e.g., Calico, MetalLB, Prometheus, Grafana, ELK, etc.) as directed by L3 strategy.

* Incident Response & Debugging: Serve as the primary escalation point for complex platform incidents. Expertly troubleshoot issues across Calico networking, MetalLB load balancing, Ngnix, and containerd runtime.

* Automation Execution: Execute, test, and maintain existing infrastructure-as-code. Expert-level proficiency in Ansible, Shell Scripting, and Python is mandatory for reliable deployment and management execution.

* Security Implementation: Apply and manage security policies defined by L3. Execute access changes within Dex, perform secret rotations via HashiCorp Vault, and apply pre-approved Gatekeeper, OPA, and PSP rulesets.

* Observability Management: Manage and refine alert conditions in Prometheus/Grafana. Perform advanced log analysis and correlation using the ELK stack.

* Infrastructure Support: Provide operational support for the underlying stack, including Dell physical servers, Ubuntu OS, and basic KVM virtualization. Utilize Docker commands proficiently for container debugging.

* Storage Maintenance: Execute tasks related to CSI volumes and persistent storage, ensuring operational integrity with Dell Isilon and Infinidat integrations.

* Development Literacy: Possess a basic understanding of Go language development for reading, debugging, and reviewing platform utility scripts.

Key Responsibilities

* Cluster Operations & Maintenance: Perform routine patching, configuration updates, and resource management for vanilla Kubernetes clusters. Execute and monitor backup and recovery tasks using Velero.

* Configuration & Delivery: Utilize and maintain application deployment configurations using tools like Helm and Kustomize. Operate and troubleshoot the continuous delivery pipeline managed by Flux (GitOps).

* Open Source Component Lifecycle (Execution): Execute planned upgrades and maintenance for core open-source components (e.g., Calico, MetalLB, Prometheus, Grafana, ELK, etc.) as directed by L3 strategy.

* Incident Response & Debugging: Serve as the primary escalation point for complex platform incidents. Expertly troubleshoot issues across Calico networking, MetalLB load balancing, Ngnix, and containerd runtime.

* Automation Execution: Execute, test, and maintain existing infrastructure-as-code. Expert-level proficiency in Ansible, Shell Scripting, and Python is mandatory for reliable deployment and management execution.

* Security Implementation: Apply and manage security policies defined by L3. Execute access changes within Dex, perform secret rotations via HashiCorp Vault, and apply pre-approved Gatekeeper, OPA, and PSP rulesets.

* Observability Management: Manage and refine alert conditions in Prometheus/Grafana. Perform advanced log analysis and correlation using the ELK stack.

* Infrastructure Support: Provide operational support for the underlying stack, including Dell physical servers, Ubuntu OS, and basic KVM virtualization. Utilize Docker commands proficiently for container debugging.

* Storage Maintenance: Execute tasks related to CSI volumes and persistent storage, ensuring operational integrity with Dell Isilon and Infinidat integrations.

* Development Literacy: Possess a basic understanding of Go language development for reading, debugging, and reviewing platform utility scripts.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.