Sr Technical Lead (Support & Operations)
Singapore
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Job Description
Sr Technical Lead (Support & Operations)
Singapore, Singapore

Job Summary

Provide Level 2 operational support for enterprise Audio Visual and Video Conferencing (AVVC) environments, including Zoom Rooms, Cisco Collaboration, Microsoft Teams Rooms, Poly endpoints (X52, X72, G7500, G62), Q-SYS DSP, Crestron, and Extron solutions. Responsible for incident resolution, meeting room health, troubleshooting audio/video issues, supporting VIP meetings, executing changes, and ensuring high availability of collaboration services.

Key Responsibilities

Key Responsibilities 

 

Provide L2 support for Zoom Rooms, Cisco VC, and AVVC infrastructure.  

Troubleshoot room audio, video, content sharing, camera, microphone, and codec issues.  

Support Poly X52/X72, G7500, G62 endpoints and associated peripherals.  

Support Crestron, Extron, and Q-SYS integrated room solutions.  

Perform room commissioning, firmware upgrades, health checks, and preventive maintenance.  

Provide daily meeting support.  

Support VVIP meetings and critical business events.  

Meeting room monitoring (via too) and act swiftly on any issues reported. 

Work on the RCA of the meeting room issues. 

Maintain inventory, documentation, and operational procedures. 

Work on INC tickets and ensure the timely closure (withing SLA) 

Participate in problems and change management processes. 

Maintain operational documentation and reports- Prepare/update SOPs, KB, Runbook and operations support documents.  

Skill Requirements

Primary Required Skills 

Zoom Rooms Administration  

Poly Studio X52, X72, G7500, G62  

Cisco Room Kit, Codec Pro, SX/MX Series  

Microsoft Teams Rooms  

Cisco CUCM & Expressway  

API & Flow Automation 

Q-SYS DSP (Core & Designer)  

Crestron Control Systems  

Extron AV Control & Switching  

Audio DSP Technologies (Q-SYS, Biamp, Shure)  

AV Peripherals (Cameras, Microphones, Speakers, Displays)  

SIP, H.323, VoIP & TCP/IP Networking  

Incident, Change & Problem Management  

Vendor Management & VIP Meeting Support 

Secondary Skills 

IP Telephony support 

Other Requirements

Automation Skills 

Automation skills to automate the workflow Zoom and Cisco VC infrastructure. Scripting skills using PowerShell or Python, or Shell Scripting to automate operational and administrative tasks. 

 

Support coverage: 24X7 

 Participate in shift-based support, on-call rotations, and major incident management activities to meet SLA commitments. 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.