Sr Technical Lead (Support & Operations)
India
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Job Description
Sr Technical Lead (Support & Operations)
Noida, Uttar Pradesh

Job Summary

To ensure on-time resolution of escalations/complexincidents, provide technical guidance to the team and ensure positive customer satisfaction.

Key Responsibilities

•    NetApp Administration: Administer NetApp ONTAP clusters, nodes, SVMs, and aggregates. Manage volume provisioning (NFS/CIFS) and implement data protection using SnapMirror and SnapVault.

•    Dell EMC Management: Perform storage provisioning, LUN creation, and mapping/masking on platforms such as Unity, PowerScale (Isilon), and VMAX/PMAX.


•    Pure Storage Operations: Manage FlashArray and FlashBlade environments using GUI, CLI, and the Pure1 portal for predictive analytics and capacity expansions.

•    SAN Switching (Brocade): Configure and troubleshoot Brocade SAN switches. Perform fabric monitoring, zoning (creation/modification), and resolve connectivity or port-related failures.

•    Capacity & Performance: Monitor storage utilization trends and perform capacity planning to accommodate business growth. Use tools like Active IQ, Unisphere, and Pure1 for performance tuning.

•    Incident & Change Management: Provide L2/L3 support for storage incidents, perform root cause analysis (RCA), and execute firmware upgrades or OS patching following ITIL processes.

Skill Requirements

  • NetApp Storage
    • AFF (All Flash FAS)
    • FAS (Fabric Attached Storage)
    • ONTAP
    • Snapshot
    • Snapmirror
  • EMC Storage
    • Dell Power Max 2000
    • Dell ECS
    • SRDF
  • Pure Storage
    • X20
    • M20
  • Brocade
    • DCX SAN Switched
    • Zoning

Other Requirements

  • NetApp Storage
    • AFF (All Flash FAS)
    • FAS (Fabric Attached Storage)
    • ONTAP
    • Snapshot
    • Snapmirror
  • EMC Storage
    • Dell Power Max 2000
    • Dell ECS
    • SRDF
  • Pure Storage
    • X20
    • M20
  • Brocade
    • DCX SAN Switched
    • Zoning
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.