Sr Technical Lead (Support & Operations)
India
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Job Description
Sr Technical Lead (Support & Operations)
Noida, Uttar Pradesh

Job Summary

Job Summary : Messaging & Collaboration - Enterprise Meetyoo

 

Key Responsibilities

Job Responsibilities : Configure and manage MEETYOO virtual events, webcasts, and webinars. Support live event execution and monitor platform performance. Troubleshoot audio, video, streaming, and attendee connectivity issues. Coordinate with event producers, speakers, and customers before and during live events. Conduct rehearsal sessions and technical readiness checks. Handle incident, service request, and change management activities. Monitor event engagement features such as Q&A, polls, surveys, and chat moderation. Escalate complex issues to L3/vendor teams when required. Prepare event reports, usage metrics, and RCA documentation. Ensure compliance with SLAs and operational procedures.

 

Skill Requirements

Skill Requirement : Enterprise MEETYOO Platform Administration Microsoft Teams Cisco Webex / Zoom Unified Communications & Collaboration (UCC) Live Streaming and Webcasting Technologies Audio Visual (AV) Support Incident and Problem Management ServiceNow Networking Fundamentals (TCP/IP, DNS, VPN, Firewall basics) Customer and Executive Support

 

Other Requirements

Other Requirement : Microsoft Teams Live Events / Town Hall Video Conferencing Infrastructure Vendor Management ITIL Foundation Knowledge of Digital Event Platforms

 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.