Sr Technical Lead (Support & Operations)
India
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Job Description
Sr Technical Lead (Support & Operations)
Noida, Uttar Pradesh

Job Summary

Job Summary : Messaging & Collaboration – Mural

 

Key Responsibilities

Job Responsibilities : Manage Mural workspaces, users, permissions, and access controls. Support collaboration boards, templates, and workshop activities. Troubleshoot login, sharing, integration, and performance issues. Integrate Mural with Microsoft Teams, Microsoft 365, Slack, and SSO platforms. Handle incidents, service requests, and user onboarding. Support stakeholder training and platform adoption. Monitor platform usage and maintain governance standards. Prepare documentation, reports, and knowledge articles.

 

Skill Requirements

Skill Requirement : Mural Administration Microsoft 365 & Teams SSO / Entra ID (Azure AD) Collaboration Tools Support ServiceNow ITIL Processes User Access Management Incident & Problem Management

 

Other Requirements

NA
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.