Sr Technical Lead (Support & Operations)
India
Job Description
Sr Technical Lead (Support & Operations)
Nagpur, Maharashtra

Job Summary

* Cluster Operations & Maintenance: Perform routine patching, configuration updates, and resource management for vanilla Kubernetes clusters. Execute and monitor backup and recovery tasks using Velero.

* Configuration & Delivery: Utilize and maintain application deployment configurations using tools like Helm and Kustomize. Operate and troubleshoot the continuous delivery pipeline managed by Flux (GitOps).

* Open Source Component Lifecycle (Execution): Execute planned upgrades and maintenance for core open-source components (e.g., Calico, MetalLB, Prometheus, Grafana, ELK, etc.) as directed by L3 strategy.

* Incident Response & Debugging: Serve as the primary escalation point for complex platform incidents. Expertly troubleshoot issues across Calico networking, MetalLB load balancing, Ngnix, and containerd runtime.

* Automation Execution: Execute, test, and maintain existing infrastructure-as-code. Expert-level proficiency in Ansible, Shell Scripting, and Python is mandatory for reliable deployment and management execution.

* Security Implementation: Apply and manage security policies defined by L3. Execute access changes within Dex, perform secret rotations via HashiCorp Vault, and apply pre-approved Gatekeeper, OPA, and PSP rulesets.

* Observability Management: Manage and refine alert conditions in Prometheus/Grafana. Perform advanced log analysis and correlation using the ELK stack.

* Infrastructure Support: Provide operational support for the underlying stack, including Dell physical servers, Ubuntu OS, and basic KVM virtualization. Utilize Docker commands proficiently for container debugging.

* Storage Maintenance: Execute tasks related to CSI volumes and persistent storage, ensuring operational integrity with Dell Isilon and Infinidat integrations.

* Development Literacy: Possess a basic understanding of Go language development for reading, debugging, and reviewing platform utility scripts.

Key Responsibilities

* Cluster Operations & Maintenance: Perform routine patching, configuration updates, and resource management for vanilla Kubernetes clusters. Execute and monitor backup and recovery tasks using Velero.

* Configuration & Delivery: Utilize and maintain application deployment configurations using tools like Helm and Kustomize. Operate and troubleshoot the continuous delivery pipeline managed by Flux (GitOps).

* Open Source Component Lifecycle (Execution): Execute planned upgrades and maintenance for core open-source components (e.g., Calico, MetalLB, Prometheus, Grafana, ELK, etc.) as directed by L3 strategy.

* Incident Response & Debugging: Serve as the primary escalation point for complex platform incidents. Expertly troubleshoot issues across Calico networking, MetalLB load balancing, Ngnix, and containerd runtime.

* Automation Execution: Execute, test, and maintain existing infrastructure-as-code. Expert-level proficiency in Ansible, Shell Scripting, and Python is mandatory for reliable deployment and management execution.

* Security Implementation: Apply and manage security policies defined by L3. Execute access changes within Dex, perform secret rotations via HashiCorp Vault, and apply pre-approved Gatekeeper, OPA, and PSP rulesets.

* Observability Management: Manage and refine alert conditions in Prometheus/Grafana. Perform advanced log analysis and correlation using the ELK stack.

* Infrastructure Support: Provide operational support for the underlying stack, including Dell physical servers, Ubuntu OS, and basic KVM virtualization. Utilize Docker commands proficiently for container debugging.

* Storage Maintenance: Execute tasks related to CSI volumes and persistent storage, ensuring operational integrity with Dell Isilon and Infinidat integrations.

* Development Literacy: Possess a basic understanding of Go language development for reading, debugging, and reviewing platform utility scripts.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.