Sr Technical Lead (Support & Operations)
India
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Job Description
Sr Technical Lead (Support & Operations)
Noida, Uttar Pradesh

Job Summary

Responsibilities :-
Software installation & upgrade
Performance monitoring
User Management
Device configuration and control
Networking - TCP/IP Management
Disk management 
Work Management
Security and user authority administration
PTF installation and management
LPAR management
Hardware troubleshooting
Problem determination and solution
Auditing
BRMS Management
Client Access installation and maintenance
Documentation & Ticket Handling
 
Technical Requirements      
Sound knowledge on AS/400 Operations & Sys. Admin
User profiles management
Disk management
Work management
PTF management
Security management
BRMS services
Soft Skills      
Excellent communication and conversation skills (Verbal & Written)
Good documentation skills
Good working knowledge in MS OFFICE 
Should have a good customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCL’s value and its methodology
 
Other Skills / Experience      
Should be worked on Production systems
Working Knowledge on Remedy or any other ticketing tools
Should be familiar with ITIL processes
 
 
Years of Experience      
Total        :  4-6 Years of relevant IT experience
Relavant :   Minimum 3 yrs in AS/400 Administration / Support
 
Certification requirements      
Good to have “IBM AS/400 certified Professional” certificate.
Good to have ITIL foundation certified certification.

 

Key Responsibilities

Responsibilities :-
Software installation & upgrade
Performance monitoring
User Management
Device configuration and control
Networking - TCP/IP Management
Disk management 
Work Management
Security and user authority administration
PTF installation and management
LPAR management
Hardware troubleshooting
Problem determination and solution
Auditing
BRMS Management
Client Access installation and maintenance
Documentation & Ticket Handling
 
Technical Requirements      
Sound knowledge on AS/400 Operations & Sys. Admin
User profiles management
Disk management
Work management
PTF management
Security management
BRMS services
Soft Skills      
Excellent communication and conversation skills (Verbal & Written)
Good documentation skills
Good working knowledge in MS OFFICE 
Should have a good customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCL’s value and its methodology
 
Other Skills / Experience      
Should be worked on Production systems
Working Knowledge on Remedy or any other ticketing tools
Should be familiar with ITIL processes
 
 
Years of Experience      
Total        :  4-6 Years of relevant IT experience
Relavant :   Minimum 3 yrs in AS/400 Administration / Support
 
Certification requirements      
Good to have “IBM AS/400 certified Professional” certificate.
Good to have ITIL foundation certified certification.

 

Skill Requirements

Responsibilities :-
Software installation & upgrade
Performance monitoring
User Management
Device configuration and control
Networking - TCP/IP Management
Disk management 
Work Management
Security and user authority administration
PTF installation and management
LPAR management
Hardware troubleshooting
Problem determination and solution
Auditing
BRMS Management
Client Access installation and maintenance
Documentation & Ticket Handling
 
Technical Requirements      
Sound knowledge on AS/400 Operations & Sys. Admin
User profiles management
Disk management
Work management
PTF management
Security management
BRMS services
Soft Skills      
Excellent communication and conversation skills (Verbal & Written)
Good documentation skills
Good working knowledge in MS OFFICE 
Should have a good customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCL’s value and its methodology
 
Other Skills / Experience      
Should be worked on Production systems
Working Knowledge on Remedy or any other ticketing tools
Should be familiar with ITIL processes
 
 
Years of Experience      
Total        :  4-6 Years of relevant IT experience
Relavant :   Minimum 3 yrs in AS/400 Administration / Support
 
Certification requirements      
Good to have “IBM AS/400 certified Professional” certificate.
Good to have ITIL foundation certified certification.

 

Other Requirements

Responsibilities :-
Software installation & upgrade
Performance monitoring
User Management
Device configuration and control
Networking - TCP/IP Management
Disk management 
Work Management
Security and user authority administration
PTF installation and management
LPAR management
Hardware troubleshooting
Problem determination and solution
Auditing
BRMS Management
Client Access installation and maintenance
Documentation & Ticket Handling
 
Technical Requirements      
Sound knowledge on AS/400 Operations & Sys. Admin
User profiles management
Disk management
Work management
PTF management
Security management
BRMS services
Soft Skills      
Excellent communication and conversation skills (Verbal & Written)
Good documentation skills
Good working knowledge in MS OFFICE 
Should have a good customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCL’s value and its methodology
 
Other Skills / Experience      
Should be worked on Production systems
Working Knowledge on Remedy or any other ticketing tools
Should be familiar with ITIL processes
 
 
Years of Experience      
Total        :  4-6 Years of relevant IT experience
Relavant :   Minimum 3 yrs in AS/400 Administration / Support
 
Certification requirements      
Good to have “IBM AS/400 certified Professional” certificate.
Good to have ITIL foundation certified certification.

 
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.