Sr Tower Lead (Support & Operations)
United States
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Job Description
Sr Tower Lead (Support & Operations)
Austin, Texas

Job Summary

Epic Client Systems Administration (Primary Focus)Provide full operational support for Epic Client Systems infrastructure across DEV, TST, and PRD environments.Administer and troubleshoot Epic web, application, and service servers, including IIS configuration, Epic services, service accounts, and scheduled tasks.Execute and support Epic System Updates (SUs), platform upgrades, patching, reboots, and baseline compliance activities.Manage and troubleshoot SSL/TLS certificates, bindings, and trust chains used by Epic and MyChart components.Partner with Network, Security, Citrix/EUC, and Database teams to resolve cross‑platform issues impacting Epic availability or performance.Participate in incident response, root cause analysis, and problem management for Epic client systems. 

Key Responsibilities

1. To ensure generation of tower level EE & EN revenue
2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
3. To manage Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
4. To ensure positive customer satisfaction and develop new initiatives/ frameworks to improve the same
5. To manage and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives      

Skill Requirements

5+ years of experience in Epic Client Systems Administration or Epic technical infrastructure support.Strong hands-on experience supporting:Windows Server environmentsIIS (sites, bindings, app pools, logs)Epic web, application, and service server componentsProven experience managing certificates in enterprise Epic environments.PowerShell automation experience supporting operational workflows.Familiarity with MyChart from a technical/platform perspective (deployment support, dependencies, troubleshooting).Experience working in enterprise incident and change management frameworks (ServiceNow or equivalent).Ability to operate independently in a fully remote environment. 

Other Requirements

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Maximum Salary (US):  171000
Minimum Salary (US):  95000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.