Sr Tower Lead (Tools & Automation)
India
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Job Description
Sr Tower Lead (Tools & Automation)
Noida, Uttar Pradesh

Job Summary

· Design and develop applications on the Genesys Cloud platform.

· Integrate Genesys Cloud with enterprise systems and third-party apps.

· Troubleshoot and resolve issues related to Genesys Cloud applications.

· Maintain documentation and ensure high performance and reliability.

· Stay updated on cloud computing and contact center technologies.

· Configure and maintain cloud contact center environments.

· Troubleshoot technical issues and apply patches.

· Integrate Genesys Cloud with other business systems.

Key Responsibilities

· Design and develop applications on the Genesys Cloud platform.

· Integrate Genesys Cloud with enterprise systems and third-party apps.

· Troubleshoot and resolve issues related to Genesys Cloud applications.

· Maintain documentation and ensure high performance and reliability.

· Stay updated on cloud computing and contact center technologies.

· Configure and maintain cloud contact center environments.

· Troubleshoot technical issues and apply patches.

· Integrate Genesys Cloud with other business systems.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.