Sr Tower Lead (Support & Operations)
India
Job Description
Sr Tower Lead (Support & Operations)
Chennai, Tamil Nadu

Job Summary

NonStop Operator / Tandem

    • NonStop
      • Monitor NonStop System health and report irregularities to Engineering(OSM/DSAP)
        • Monitor the Filepoll and Netbatch processes  (BATCHCOM)
        • Monitor the Spoolers (PERUSE/SPOOLCOM)
        • Monitoring Shadowbase processes(Collector,TRS,DRS etc )
        • Monitor Month End Processing for Out of Balance and Variances and report to IDS any discrepencies (Batch com Reports validations)
      • Monitoring and execution of NonStop OBEY files (Any DB Updates, Restarting the abending processes etc.)
      • Program moves into production (Implementations and Deployments)
      • Validates Banking execution (Monitoring them EMS)
      • Runs on-demand reports (Adhoc tasks as per the business requirements)
    • Axway
      • Monitors sFTP processing (FTP processes)
      • Restarts failed jobs or notifies the Schedulers / Axway Engineers in the event of failures(Restarting Batchcom Jobs)

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Axway Engineer

  • Axway Secure Transport: Routing
  • Creates and maintains accounts on Axway Secure Transport (Axway) for file transfers to or from a client / vendor.
  • Creates and maintains Axway routing subscriptions for sFTP processing.
  • Manages SSH and PGP keys as necessary. 
  • Monitors and resubmits file transfers in the event of an error in transmission.
  • Works with IDS or vendor directly in the event of communication errors when transferring files. 
  • Monitors Axway system performance and works with the appropriate group for troubleshooting or reboot.

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NonStop Scheduler / Axway Engineer

  • NonStop: Job Scheduler
  • Plans, develops, and tests new NonStop jobs and job schedules as required by the business for new reports, data extracts, or extracts
  • Schedules on-demand NonStop jobs from the business for client reports and extracts
  • Axway Secure Transport: Routing
  • Creates and maintains accounts on Axway Secure Transport (Axway) for file transfers to or from a client / vendor.
  • Creates and maintains Axway routing subscriptions for sFTP processing.
  • Manages SSH and PGP keys as necessary. 
  • Monitors and resubmits file transfers in the event of an error in transmission.
  • Works with IDS or vendor directly in the event of communication errors when transferring files. 
  • Monitors Axway system performance and works with the appropriate group for troubleshooting or reboot.

Key Responsibilities

1. To ensure generation of tower level EE & EN revenue
2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
3. To manage Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
4. To ensure positive customer satisfaction and develop new initiatives/ frameworks to improve the same
5. To manage and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives      

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.