SrSubject Matter Exprt(Tools&Automation)
India
Job Description
SrSubject Matter Exprt(Tools&Automation)
Bengaluru, Karnataka
Job Summary
| Job Title: BMC Discovery and CMDB Specialist (Level 3) Role Overview: As a Level 3 BMC Discovery and CMDB Specialist, you will be responsible for advanced configuration, administration, and optimization of BMC Discovery (ADDM) and CMDB ServiceNow systems. You will support IT asset and configuration management processes, ensuring accurate discovery, modeling, and integration of infrastructure and application components. ________________________________________ Key Responsibilities: • Discovery & Pattern Development: • Develop and maintain custom patterns using BMC Discovery's TPL (Tideway Pattern Language). • Enhance software recognition capabilities by identifying installation paths, versioning parameters, and modeling software instances. • Optimize existing patterns for accuracy and completeness. • CMDB Integration & Management: • Ensure seamless integration between BMC Discovery and CMDB systems. • Maintain data integrity and consistency across configuration items (CIs). • Support lifecycle management of hardware and software assets. • Application & Business Service Modeling: • Build and maintain application and business service models in Service Now • Collaborate with data center teams to gather necessary information for modeling. • System Administration & Troubleshooting: • Administer BMC Discovery software across diverse IT environments • Troubleshoot scan failures and network connectivity issues. • Provide technical leadership and support to distributed infrastructure teams. • Documentation & Knowledge Transfer: • Document all implemented patterns and methodologies. • Conduct knowledge transfer sessions for internal teams on best practices. ________________________________________ Required Skills & Experience: • Expert-level proficiency in BMC Discovery and CMDB. • Strong experience with TPL and pattern development. • Familiarity with BMC Discovery API and integration techniques. • Hands-on experience with various OS platforms (Windows, Linux, AIX, Solaris, MacOS, z/OS). • Understanding of ITIL processes and software asset management. • Excellent analytical, troubleshooting, and documentation skills. ________________________________________ Preferred Qualifications: • Experience with Flexera FNMS or similar tools. • Knowledge of Start Anywhere Application Modeling in BMC Discovery. • Familiarity with Computer-Assisted Modeling (CAM). • Exposure to ITSM platforms and service modeling. |
Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
Skill Requirements
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Other Requirements
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Information at a Glance