SrSubject Matter Exprt(Tools&Automation)
India
Apply now
Job Description
SrSubject Matter Exprt(Tools&Automation)
Chennai, Tamil Nadu

Job Summary

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA, quality norms and ensure positive customer satisfaction and contribute to EN business creation.

SNOW Developer/Support

Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

 Key Responsibilities Design, develop, and implement ServiceNow solutions across modules such as: ITSM (Incident, Problem, Change, Request) CMDB Service Catalog Asset Management Customize ServiceNow applications using: Business Rules Client Scripts UI Policies Script Includes Flow Designer / Workflow Editor

Skill Requirements

Strong experience with ServiceNow platform development Hands-on experience in ITSM modules Proficiency in JavaScript, Glide API Experience in ServiceNow workflows and Flow Designer Knowledge of CMDB and Discovery (preferred) Understanding of REST/SOAP integrations Experience in ACLs, security rules, and access management Basic knowledge of ITIL processes Strong problem-solving skills Good communication and stakeholder management Ability to work in a fast-paced environment Attention to detail and quality

Other Requirements

Manage CMDB data, relationships, and data integrity Perform platform upgrades, patching, and performance tuning Troubleshoot and resolve application issues and defects Work with stakeholders to gather requirements and translate into technical solutions Ensure adherence to ServiceNow best practices and governance Prepare technical documentation and SOPs Support audits, compliance, and security requirements

Job Description : SNOW Job Description: 3–8 years of relevant experience \\\\r\\\\n\\\\r\\\\nKey Responsibilities\\\\r\\\\nDesign, develop, and implement ServiceNow solutions across modules such as:\\\\r\\\\nITSM (Incident, Problem, Change, Request)\\\\r\\\\nCMDB\\\\r\\\\nService Catalog\\\\r\\\\nAsset Management\\\\r\\\\n\\\\r\\\\nCustomize ServiceNow applications using:\\\\r\\\\nBusiness Rules\\\\r\\\\nClient Scripts\\\\r\\\\nUI Policies\\\\r\\\\nScript Includes\\\\r\\\\nFlow Designer / Workflow Editor\\\\r\\\\n\\\\r\\\\nManage CMDB data, relationships, and data integrity\\\\r\\\\nPerform platform upgrades, patching, and performance tuning\\\\r\\\\nTroubleshoot and resolve application issues and defects\\\\r\\\\nWork with stakeholders to gather requirements and translate into technical solutions\\\\r\\\\nEnsure adherence to ServiceNow best practices and governance\\\\r\\\\nPrepare technical documentation and SOPs\\\\r\\\\nSupport audits, compliance, and security requirements\\\\r\\\\n\\\\r\\\\nRequired Skills\\\\r\\\\n\\\\r\\\\nStrong experience with ServiceNow platform development\\\\r\\\\nHands-on experience in ITSM modules\\\\r\\\\nProficiency in JavaScript, Glide API\\\\r\\\\nExperience in ServiceNow workflows and Flow Designer\\\\r\\\\nKnowledge of CMDB and Discovery (preferred)\\\\r\\\\nUnderstanding of REST/SOAP integrations\\\\r\\\\nExperience in ACLs, security rules, and access management\\\\r\\\\nBasic knowledge of ITIL processes\\\\r\\\\nStrong problem-solving skills\\\\r\\\\nGood communication and stakeholder management\\\\r\\\\nAbility to work in a fast-paced environment\\\\r\\\\nAttention to detail and quality\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.