Job Summary

ob Title: Hardware Asset Management Manager Department: Hardware Asset Management Location: Client Location Job description – Hardware Asset Manager: • Oversee the complete lifecycle of all IT hardware assets, including acquisition, deployment, maintenance, upgrades, Refresh and decommissioning. • Maintain an accurate inventory of all IT hardware assets (AMDB / CMDB). This includes tagging, tracking, and reconciling assets across all departments and locations. Ensure all IT hardware assets are managed & compliance • Prepare and present regular reports on asset status, utilisation, upcoming refresh cycles, and cost-saving opportunities • Expertise in hardware asset management processes • Maintaining standard catalogue in Service Now • Manage and Maintaining hardware roadmap • Stock room / warehouse Management • Knowledge of demand Forecasting report for EUC devices/peripherals on Monthly basis. • Extensive knowledge of the procurement of Hardware / Accessories / Peripherals. • Proven experience with ServiceNow (HAM- PRO) • Develop and maintain supporting documentation and reports. • Integration and optimize processes for asset management • Over Three years of experience using IT Service Management (ITSM) tools to manage IT assets (ServiceNow) • Reconciliation with AMDB vs discovery sources (SCCM/AD/Intune/AV) • Knowledge of Physical asset verification • Proactively identify risks related to hardware assets (such as loss, theft, or obsolescence) and implement measures to mitigate them. • Coordination with OEM for device repairs • Build and maintain relationships with hardware vendors and service providers to support procurement, service, and warranty activities. • Ticket Management. • Resolving audit query. • Proactively resolving any escalations / issues that are related to HAM. • Any other tasks assigned by management Key Skills and Competencies • Technical Knowledge: Strong understanding of computers, servers, peripherals, networking devices, and other IT hardware technologies. • Organisational Skills: Exceptional ability to organise large inventories and manage multiple tasks simultaneously. • Analytical Skills: Ability to analyse asset data to identify trends, inefficiencies, and opportunities for savings or improvement. • Attention to Detail: Accuracy in tracking assets, managing documentation, and updating records is critical. • Communication Skills: Ability to communicate clearly with stakeholders at all levels, including technical teams, management, and external vendors. • Negotiation: Skilled in negotiating with vendors to secure the best pricing, service agreements, and support. Qualifications and Experience • Bachelor’s degree from any field i.e Information Technology, Computer Science, Business Administration, or a related field (or equivalent professional experience). • Demonstrated experience in IT asset management, inventory management, or a related role. • Certifications such as ITIL, CHAMP, or similar are advantageous. • Experience working with asset management software and tools. • Familiarity with procurement processes and vendor management. • Experience in a mid-sized to large organisation preferred. • Project Management: Experience in planning and executing hardware deployments, upgrades, refresh and decommissioning projects. • Problem-Solving: Initiative and resourcefulness in resolving asset-related challenges efficiently. • Compliance Awareness: Understanding of relevant laws, regulations, and industry standards impacting IT asset management. 

Key Responsibilities

ob Title: Hardware Asset Management Manager Department: Hardware Asset Management Location: Client Location Job description – Hardware Asset Manager: • Oversee the complete lifecycle of all IT hardware assets, including acquisition, deployment, maintenance, upgrades, Refresh and decommissioning. • Maintain an accurate inventory of all IT hardware assets (AMDB / CMDB). This includes tagging, tracking, and reconciling assets across all departments and locations. Ensure all IT hardware assets are managed & compliance • Prepare and present regular reports on asset status, utilisation, upcoming refresh cycles, and cost-saving opportunities • Expertise in hardware asset management processes • Maintaining standard catalogue in Service Now • Manage and Maintaining hardware roadmap • Stock room / warehouse Management • Knowledge of demand Forecasting report for EUC devices/peripherals on Monthly basis. • Extensive knowledge of the procurement of Hardware / Accessories / Peripherals. • Proven experience with ServiceNow (HAM- PRO) • Develop and maintain supporting documentation and reports. • Integration and optimize processes for asset management • Over Three years of experience using IT Service Management (ITSM) tools to manage IT assets (ServiceNow) • Reconciliation with AMDB vs discovery sources (SCCM/AD/Intune/AV) • Knowledge of Physical asset verification • Proactively identify risks related to hardware assets (such as loss, theft, or obsolescence) and implement measures to mitigate them. • Coordination with OEM for device repairs • Build and maintain relationships with hardware vendors and service providers to support procurement, service, and warranty activities. • Ticket Management. • Resolving audit query. • Proactively resolving any escalations / issues that are related to HAM. • Any other tasks assigned by management Key Skills and Competencies • Technical Knowledge: Strong understanding of computers, servers, peripherals, networking devices, and other IT hardware technologies. • Organisational Skills: Exceptional ability to organise large inventories and manage multiple tasks simultaneously. • Analytical Skills: Ability to analyse asset data to identify trends, inefficiencies, and opportunities for savings or improvement. • Attention to Detail: Accuracy in tracking assets, managing documentation, and updating records is critical. • Communication Skills: Ability to communicate clearly with stakeholders at all levels, including technical teams, management, and external vendors. • Negotiation: Skilled in negotiating with vendors to secure the best pricing, service agreements, and support. Qualifications and Experience • Bachelor’s degree from any field i.e Information Technology, Computer Science, Business Administration, or a related field (or equivalent professional experience). • Demonstrated experience in IT asset management, inventory management, or a related role. • Certifications such as ITIL, CHAMP, or similar are advantageous. • Experience working with asset management software and tools. • Familiarity with procurement processes and vendor management. • Experience in a mid-sized to large organisation preferred. • Project Management: Experience in planning and executing hardware deployments, upgrades, refresh and decommissioning projects. • Problem-Solving: Initiative and resourcefulness in resolving asset-related challenges efficiently. • Compliance Awareness: Understanding of relevant laws, regulations, and industry standards impacting IT asset management.

Skill Requirements

ob Title: Hardware Asset Management Manager Department: Hardware Asset Management Location: Client Location Job description – Hardware Asset Manager: • Oversee the complete lifecycle of all IT hardware assets, including acquisition, deployment, maintenance, upgrades, Refresh and decommissioning. • Maintain an accurate inventory of all IT hardware assets (AMDB / CMDB). This includes tagging, tracking, and reconciling assets across all departments and locations. Ensure all IT hardware assets are managed & compliance • Prepare and present regular reports on asset status, utilisation, upcoming refresh cycles, and cost-saving opportunities • Expertise in hardware asset management processes • Maintaining standard catalogue in Service Now • Manage and Maintaining hardware roadmap • Stock room / warehouse Management • Knowledge of demand Forecasting report for EUC devices/peripherals on Monthly basis. • Extensive knowledge of the procurement of Hardware / Accessories / Peripherals. • Proven experience with ServiceNow (HAM- PRO) • Develop and maintain supporting documentation and reports. • Integration and optimize processes for asset management • Over Three years of experience using IT Service Management (ITSM) tools to manage IT assets (ServiceNow) • Reconciliation with AMDB vs discovery sources (SCCM/AD/Intune/AV) • Knowledge of Physical asset verification • Proactively identify risks related to hardware assets (such as loss, theft, or obsolescence) and implement measures to mitigate them. • Coordination with OEM for device repairs • Build and maintain relationships with hardware vendors and service providers to support procurement, service, and warranty activities. • Ticket Management. • Resolving audit query. • Proactively resolving any escalations / issues that are related to HAM. • Any other tasks assigned by management Key Skills and Competencies • Technical Knowledge: Strong understanding of computers, servers, peripherals, networking devices, and other IT hardware technologies. • Organisational Skills: Exceptional ability to organise large inventories and manage multiple tasks simultaneously. • Analytical Skills: Ability to analyse asset data to identify trends, inefficiencies, and opportunities for savings or improvement. • Attention to Detail: Accuracy in tracking assets, managing documentation, and updating records is critical. • Communication Skills: Ability to communicate clearly with stakeholders at all levels, including technical teams, management, and external vendors. • Negotiation: Skilled in negotiating with vendors to secure the best pricing, service agreements, and support. Qualifications and Experience • Bachelor’s degree from any field i.e Information Technology, Computer Science, Business Administration, or a related field (or equivalent professional experience). • Demonstrated experience in IT asset management, inventory management, or a related role. • Certifications such as ITIL, CHAMP, or similar are advantageous. • Experience working with asset management software and tools. • Familiarity with procurement processes and vendor management. • Experience in a mid-sized to large organisation preferred. • Project Management: Experience in planning and executing hardware deployments, upgrades, refresh and decommissioning projects. • Problem-Solving: Initiative and resourcefulness in resolving asset-related challenges efficiently. • Compliance Awareness: Understanding of relevant laws, regulations, and industry standards impacting IT asset management.

Other Requirements

ob Title: Hardware Asset Management Manager Department: Hardware Asset Management Location: Client Location Job description – Hardware Asset Manager: • Oversee the complete lifecycle of all IT hardware assets, including acquisition, deployment, maintenance, upgrades, Refresh and decommissioning. • Maintain an accurate inventory of all IT hardware assets (AMDB / CMDB). This includes tagging, tracking, and reconciling assets across all departments and locations. Ensure all IT hardware assets are managed & compliance • Prepare and present regular reports on asset status, utilisation, upcoming refresh cycles, and cost-saving opportunities • Expertise in hardware asset management processes • Maintaining standard catalogue in Service Now • Manage and Maintaining hardware roadmap • Stock room / warehouse Management • Knowledge of demand Forecasting report for EUC devices/peripherals on Monthly basis. • Extensive knowledge of the procurement of Hardware / Accessories / Peripherals. • Proven experience with ServiceNow (HAM- PRO) • Develop and maintain supporting documentation and reports. • Integration and optimize processes for asset management • Over Three years of experience using IT Service Management (ITSM) tools to manage IT assets (ServiceNow) • Reconciliation with AMDB vs discovery sources (SCCM/AD/Intune/AV) • Knowledge of Physical asset verification • Proactively identify risks related to hardware assets (such as loss, theft, or obsolescence) and implement measures to mitigate them. • Coordination with OEM for device repairs • Build and maintain relationships with hardware vendors and service providers to support procurement, service, and warranty activities. • Ticket Management. • Resolving audit query. • Proactively resolving any escalations / issues that are related to HAM. • Any other tasks assigned by management Key Skills and Competencies • Technical Knowledge: Strong understanding of computers, servers, peripherals, networking devices, and other IT hardware technologies. • Organisational Skills: Exceptional ability to organise large inventories and manage multiple tasks simultaneously. • Analytical Skills: Ability to analyse asset data to identify trends, inefficiencies, and opportunities for savings or improvement. • Attention to Detail: Accuracy in tracking assets, managing documentation, and updating records is critical. • Communication Skills: Ability to communicate clearly with stakeholders at all levels, including technical teams, management, and external vendors. • Negotiation: Skilled in negotiating with vendors to secure the best pricing, service agreements, and support. Qualifications and Experience • Bachelor’s degree from any field i.e Information Technology, Computer Science, Business Administration, or a related field (or equivalent professional experience). • Demonstrated experience in IT asset management, inventory management, or a related role. • Certifications such as ITIL, CHAMP, or similar are advantageous. • Experience working with asset management software and tools. • Familiarity with procurement processes and vendor management. • Experience in a mid-sized to large organisation preferred. • Project Management: Experience in planning and executing hardware deployments, upgrades, refresh and decommissioning projects. • Problem-Solving: Initiative and resourcefulness in resolving asset-related challenges efficiently. • Compliance Awareness: Understanding of relevant laws, regulations, and industry standards impacting IT asset management.