Subject Matter Expert (Support&Ops)
Mexico
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Job Description
Subject Matter Expert (Support&Ops)
Others, Mexico City

Job Summary

The Oracle RAC Administrator (E2) is responsible for day-to-day operational support, monitoring, and standard changes for Oracle RAC and single-instance databases in a 24×7 enterprise environment. The role executes defined procedures and works under guidance of senior DBAs (E3/L3) to ensure availability, stability, and SLA compliance.

Key Responsibilities

Provide L2 operational support for Oracle RAC and non-RAC databases, including incident handling and service requests. Monitor database health, capacity, and availability using OEM Cloud Control and standard monitoring tools. Perform routine DBA activities such as DB startups/shutdowns, tablespace monitoring, user management, and job checks under SOPs. Execute backup and restore operations using RMAN and support

Skill Requirements

Oracle DB versions: 11g / 12c / 19c (RAC & Single Instance). Core Oracle RAC knowledge: instances, nodes, basic cluster awareness

Other Requirements

 3–6 years of hands-on experience as an Oracle DBA

 

 Job Title\\\\r\\\\nOracle RAC Administrator – E2 (Support & Operations)\\\\r\\\\nRole Summary\\\\r\\\\nThe Oracle RAC Administrator (E2) is responsible for day-to-day operational support,\\\\r\\\\nmonitoring, and standard changes for Oracle RAC and single-instance databases in a\\\\r\\\\n24×7 enterprise environment. The role executes defined procedures and works under\\\\r\\\\nguidance of senior DBAs (E3/L3) to ensure availability, stability, and SLA compliance.\\\\r\\\\nKey Responsibilities\\\\r\\\\n Provide L2 operational support for Oracle RAC and non-RAC databases, including\\\\r\\\\nincident handling and service requests\\\\r\\\\n Monitor database health, capacity, and availability using OEM Cloud Control and\\\\r\\\\nstandard monitoring tools\\\\r\\\\n Perform routine DBA activities such as DB startups/shutdowns, tablespace\\\\r\\\\nmonitoring, user management, and job checks under SOPs\\\\r\\\\n Execute backup and restore operations using RMAN and support DR activities led\\\\r\\\\nby senior DBAs\\\\r\\\\n Support patching (PSU/CPU), upgrades, and migrations as per approved change\\\\r\\\\nplans\\\\r\\\\n Assist in incident investigation and RCA documentation, escalating complex\\\\r\\\\nissues appropriately\\\\r\\\\n Adhere strictly to change management, security, and audit compliance\\\\r\\\\nrequirements\\\\r\\\\nOperational Scope (E2 Band)\\\\r\\\\n Handles standardized and repeatable Oracle RAC operational tasks\\\\r\\\\n Works within pre-defined architecture, tools, and procedures\\\\r\\\\n Escalates advanced performance, cluster, or design issues to E3/L3 RAC SMEs\\\\r\\\\n Participates in on-call and o􀆯-hours support as part of global coverage model\\\\r\\\\nTechnical Skills – Mandatory\\\\r\\\\n Oracle DB versions: 11g / 12c / 19c (RAC & Single Instance)\\\\r\\\\n Core Oracle RAC knowledge: instances, nodes, basic cluster awareness\\\\r\\\\n Backup & Recovery: RMAN (backup, restore, validation)\\\\r\\\\n Monitoring: Oracle Enterprise Manager (OEM Cloud Control)\\\\r\\\\n OS basics: Linux/Unix commands relevant to DBA operations\\\\r\\\\nTechnical Skills – Desirable\\\\r\\\\n Exposure to Data Guard monitoring and switchovers (with guidance)\\\\r\\\\n Basic performance analysis using AWR / ASH reports\\\\r\\\\n Awareness of patching cycles, vulnerability remediation, and audit controls\\\\r\\\\nExperience & Qualification\\\\r\\\\n 3–6 years of hands-on experience as an Oracle DBA\\\\r\\\\n Experience supporting enterprise or manufacturing workloads preferred\\\\r\\\\n Suitable for E2 band per internal role validation framework (not an architectural or\\\\r\\\\nlead role)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.