Subject Matter Expert (Support&Ops)
India
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Job Description
Subject Matter Expert (Support&Ops)
Noida, Uttar Pradesh

Job Summary

 L3 Windows Engineer acts as SME and final escalation point for Windows environments, responsible for advanced troubleshooting, RCA ownership, governance compliance, and platform stability across on-prem and Azure IaaS environments.

Key Responsibilities

 Key Responsibilities 1. L3 Support & Escalation Act as final escalation point for critical incidents Perform deep-dive troubleshooting (OS, performance, connectivity) Own Root Cause Analysis (RCA) and permanent fixes [Azure IaaS Engineer | Outlook] 2. Windows Server Administration Manage enterprise OS environments: Windows Server 2012/2016/2019/2022 [Azure IaaS Engineer | Outlook] Administer: Active Directory, DNS, Group Policy (GPO) [Urgent Req...ns Support | Outlook] Handle patching, upgrades, and lifecycle management [Urgent Req...ns Support | Outlook] 3. Operations & ITIL Compliance Manage: Incidents, Service Requests, Change & Problem management [Urgent Req...ns Support | Outlook] Execute changes with CAB approvals Ensure audit compliance and governance adherence [Azure IaaS Engineer | Outlook] 4. Performance & Monitoring Perform: Performance tuning and system optimization Analyze system bottlenecks and capacity issues Use monitoring tools for proactive alerting 5. Backup & Recovery Manage enterprise backup solutions Perform recovery, DR testing, and validation Ensure data protection compliance [Urgent Req...ns Support | Outlook] 6. Cloud / Azure (if applicable to role) Manage: Azure VMs (Windows) Networking components (VNET, NSG, Load Balancer) [Azure IaaS Engineer | Outlook] Work on: High availability (Availability Sets/Zones) Monitor via Azure Monitor / Log Analytics 7. Automation & Scripting Use PowerShell for: Troubleshooting Automation tasks Support operational efficiency improvements [Azure IaaS Engineer | Outlook] 8. Documentation & Governance Prepare: Runbooks, SOPs, KEDB articles Support audits (ISO / internal compliance) Maintain configuration and change records

Skill Requirements

Mandatory Strong Windows Server administration Active Directory, DNS, GPO Incident / Problem / Change management Performance tuning & troubleshooting [Urgent Req...ns Support | Outlook] Advanced (L3 Expectations) RCA ownership and complex issue resolution ITIL processes & governance Backup / DR operations Automation with PowerShell [Azure IaaS Engineer | Outlook] Good to Have Azure IaaS expertise SCCM / Intune exposure Security hardening & compliance

Other Requirements

Key Expectations (Typical L3 Behavior) Drive complex issue closures independently Lead technical decisions and escalations Mentor L1/L2 teams Ensure audit, SLA, and compliance adherence
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.