Subject Matter Expert (Support&Ops)
India
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Job Description
Subject Matter Expert (Support&Ops)
Hyderabad, Telangana

Job Summary

 L3 Operations & Technical Leadership • Act as primary escalation point (L3) for critical incidents (P1/P2) • Perform deep-dive troubleshooting on performance, availability, and infrastructure issues • Lead RCA preparation and implement preventive measures • Coordinate with OEM vendors (Nutanix, VMware, Cisco, etc.) Nutanix & Virtualization Expertise • Manage and support Nutanix AHV environments • Administer Prism Central / Element • Perform LCM (Lifecycle Management) activities • Monitor cluster health using NCC tools • Support VMware environments Wintel & Infrastructure Management • Manage Windows Server (2016/2019/2022) environments • Active Directory administration (DNS, GPO, replication) • Patch & vulnerability management • Capacity planning and performance optimization Delivery & Project Execution • Lead infrastructure upgrades and migrations (P2V, V2V) • Support cloud migration initiatives (AWS/Azure exposure preferred) • Define maintenance windows and manage changes • Collaborate with project managers DR, Security & Compliance • Implement and support DR/BCP solutions • Participate in audits and compliance reviews • Ensure security best practices Technical Skills • Nutanix (AHV, Prism, LCM, NCC) • Windows Server Administration • VMware (vSphere) • PowerShell scripting • Basic Linux, UCS, Storage, AWS (good to have) Soft Skills • Strong communication • Team leadership • Vendor coordination

Key Responsibilities

 L3 Operations & Technical Leadership • Act as primary escalation point (L3) for critical incidents (P1/P2) • Perform deep-dive troubleshooting on performance, availability, and infrastructure issues • Lead RCA preparation and implement preventive measures • Coordinate with OEM vendors (Nutanix, VMware, Cisco, etc.) Nutanix & Virtualization Expertise • Manage and support Nutanix AHV environments • Administer Prism Central / Element • Perform LCM (Lifecycle Management) activities • Monitor cluster health using NCC tools • Support VMware environments Wintel & Infrastructure Management • Manage Windows Server (2016/2019/2022) environments • Active Directory administration (DNS, GPO, replication) • Patch & vulnerability management • Capacity planning and performance optimization Delivery & Project Execution • Lead infrastructure upgrades and migrations (P2V, V2V) • Support cloud migration initiatives (AWS/Azure exposure preferred) • Define maintenance windows and manage changes • Collaborate with project managers DR, Security & Compliance • Implement and support DR/BCP solutions • Participate in audits and compliance reviews • Ensure security best practices Technical Skills • Nutanix (AHV, Prism, LCM, NCC) • Windows Server Administration • VMware (vSphere) • PowerShell scripting • Basic Linux, UCS, Storage, AWS (good to have) Soft Skills • Strong communication • Team leadership • Vendor coordination

Skill Requirements

 L3 Operations & Technical Leadership • Act as primary escalation point (L3) for critical incidents (P1/P2) • Perform deep-dive troubleshooting on performance, availability, and infrastructure issues • Lead RCA preparation and implement preventive measures • Coordinate with OEM vendors (Nutanix, VMware, Cisco, etc.) Nutanix & Virtualization Expertise • Manage and support Nutanix AHV environments • Administer Prism Central / Element • Perform LCM (Lifecycle Management) activities • Monitor cluster health using NCC tools • Support VMware environments Wintel & Infrastructure Management • Manage Windows Server (2016/2019/2022) environments • Active Directory administration (DNS, GPO, replication) • Patch & vulnerability management • Capacity planning and performance optimization Delivery & Project Execution • Lead infrastructure upgrades and migrations (P2V, V2V) • Support cloud migration initiatives (AWS/Azure exposure preferred) • Define maintenance windows and manage changes • Collaborate with project managers DR, Security & Compliance • Implement and support DR/BCP solutions • Participate in audits and compliance reviews • Ensure security best practices Technical Skills • Nutanix (AHV, Prism, LCM, NCC) • Windows Server Administration • VMware (vSphere) • PowerShell scripting • Basic Linux, UCS, Storage, AWS (good to have) Soft Skills • Strong communication • Team leadership • Vendor coordination

Other Requirements

 L3 Operations & Technical Leadership • Act as primary escalation point (L3) for critical incidents (P1/P2) • Perform deep-dive troubleshooting on performance, availability, and infrastructure issues • Lead RCA preparation and implement preventive measures • Coordinate with OEM vendors (Nutanix, VMware, Cisco, etc.) Nutanix & Virtualization Expertise • Manage and support Nutanix AHV environments • Administer Prism Central / Element • Perform LCM (Lifecycle Management) activities • Monitor cluster health using NCC tools • Support VMware environments Wintel & Infrastructure Management • Manage Windows Server (2016/2019/2022) environments • Active Directory administration (DNS, GPO, replication) • Patch & vulnerability management • Capacity planning and performance optimization Delivery & Project Execution • Lead infrastructure upgrades and migrations (P2V, V2V) • Support cloud migration initiatives (AWS/Azure exposure preferred) • Define maintenance windows and manage changes • Collaborate with project managers DR, Security & Compliance • Implement and support DR/BCP solutions • Participate in audits and compliance reviews • Ensure security best practices Technical Skills • Nutanix (AHV, Prism, LCM, NCC) • Windows Server Administration • VMware (vSphere) • PowerShell scripting • Basic Linux, UCS, Storage, AWS (good to have) Soft Skills • Strong communication • Team leadership • Vendor coordination
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.