Subject Matter Expert (Support&Ops)
India
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Job Description
Subject Matter Expert (Support&Ops)
Chennai, Tamil Nadu

Job Summary

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.

The role encompasses a wide range of responsibilities to ensure effective management and optimization of the Archer platform: • Strong hold of application builder functionality. • Skilled resource with expertise in APIs, data feed maintenance, advanced calculations, and custom coding. • Experienced across multiple Archer use cases Issue Management , Policy Management, Control Assurance, Vendor Management, Risk Management, Business Assets Management, and custom ODAs. • Demonstrate advanced configuration capabilities, including RBAC, integrations and workflow automation. • Implement advanced workflows and automation to enhance operational processes • Streamline user interfaces for improved usability and efficiency. • Ability to configure complex reports and dashboards. • Design and manage permission structures and integrate with identity management tools such as SailPoint and Okta. • Build, maintain and optimize existing technical and functional documentation for archives.

 

We are seeking an experienced Archer Technical Consultant with 6-8 years of hands-on expertise to support governance, risk, and compliance initiatives. The role involves experience on latest Archer version (SaaS), all major use cases, advanced configuration, integration, and customization within the Archer platform.

Archer Certified Professional

Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Skill Requirements

Advanced configuration and integration skills. • Experience in customizing XSLT, XML, JavaScript · Experience in Web Services, REST APIs. • Good Analytical Skills to design solutions and troubleshooting issues. • Awareness about project implementation life cycle. • Good Knowledge of Microsoft SQL server 2008/2012 • .Net knowledge is preferred.

Other Requirements

Advanced configuration and integration skills. • Experience in customizing XSLT, XML, JavaScript · Experience in Web Services, REST APIs. • Good Analytical Skills to design solutions and troubleshooting issues. • Awareness about project implementation life cycle. • Good Knowledge of Microsoft SQL server 2008/2012 • .Net knowledge is preferred.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.