Subject Matter Expert (Support&Ops)
India
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Job Description
Subject Matter Expert (Support&Ops)
Chennai, Tamil Nadu

Job Summary

The MuleSoft L3 Administrator acts as the platform SME responsible for architecture-level administration, platform optimization, complex troubleshooting, security implementation, upgrades, governance, and operational excellence across enterprise MuleSoft environments.

 

Key Responsibilities

  • Serve as SME for MuleSoft platform administration and support.
  • Design and implement MuleSoft platform architecture and governance.
  • Configure and manage Runtime Manager, API Manager, Exchange, Access Management,
  • Manage CloudHub, Runtime Fabric, Hybrid, and On-Prem deployments.
  • Perform platform upgrades, migrations, and performance tuning.
  • Troubleshoot critical P1/P2 incidents and complex production issues.
  • Define API lifecycle management and governance standards.
  • Configure high availability, disaster recovery, and scalability solutions.
  • Manage security implementations including OAuth, JWT, SAML, SSL, and API security policies.
  • Lead root cause analysis (RCA) and problem management activities.
  • Implement automation for deployments, monitoring, and platform maintenance.
  • Review integration architecture and provide recommendations.
  • Mentor L1/L2 engineers and conduct KT sessions.
  • Support capacity planning and performance optimization initiatives.
  • Collaborate with enterprise architects, developers, cloud, and security teams.

 

 

Technical Skills

  • MuleSoft Platform
  • Anypoint Platform
  • Runtime Manager
  • API Manager
  • Runtime Fabric (RTF)
  • CloudHub 1.0/2.0
  • Flex Gateway
  • Anypoint MQ
  • Exchange
  • Monitoring and Visualizer

Cloud & Infrastructure

  • AWS / Azure / GCP
  • Docker
  • Kubernetes
  • Linux Administration
  • Networking Concepts
  • Load Balancers
  • DNS Management

DevOps & Automation

  • Jenkins
  • GitHub Actions
  • Azure DevOps
  • Maven
  • Git
  • Terraform (Preferred)
  • Infrastructure as Code

Security

  • OAuth 2.0
  • OpenID Connect
  • SAML
  • JWT
  • SSL/TLS
  • Secrets Management
  • API Security Governance

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.