Subject Matter Expert (Support&Ops)
India
Job Description
Subject Matter Expert (Support&Ops)
Noida, Uttar Pradesh

Job Summary

AIX Consultant - Role Summary Experienced AIX Consultant responsible for managing and supporting enterprise UNIX/AIX environments, ensuring high availability, performance optimization, and adherence to security and compliance standards. The role demands strong troubleshooting skills, automation, and collaboration with cross-functional teams. Key Responsibilities 1. System Administration & Operations Install, configure, and maintain IBM AIX systems across environments Perform OS patching, upgrades, and system hardening Manage user accounts, permissions, and security policies [Panel Nomi...et Account | Outlook] 2. L3 Support & Incident Management Provide Level 3 support for AIX and Unix infrastructure Diagnose and resolve complex issues related to OS, hardware, and applications Perform root cause analysis (RCA) for critical incidents [Panel Nomi...et Account | Outlook] 3. Performance & Capacity Management Monitor system performance and implement tuning measures Optimize CPU, memory, disk, and I/O utilization Support capacity planning and forecasting 4. Security & Compliance Manage OS vulnerabilities and coordinate remediation Ensure compliance with enterprise security standards and ITIL processes [Panel Nomi...et Account | Outlook] 5. Automation & Scripting Automate routine tasks using Shell/Perl/Python scripting Implement configuration management and automation tools 6. Storage & Clustering Manage SAN/NAS storage integration in AIX environments Support clustering technologies such as HACMP / PowerHA [Panel Nomi...et Account | Outlook] 7. Backup, DR & Continuity Implement backup and recovery strategies Participate in disaster recovery planning and testing 8. Collaboration & Deployment Support Work with application, network, and security teams for deployments Support infrastructure integration and environment readiness [Panel Nomi...et Account | Outlook] 9. Documentation & Governance Maintain system documentation, SOPs, and runbooks Ensure audit readiness and compliance documentation Mandatory Skills Strong hands-on experience in IBM AIX (6.x/7.x) Expertise in Unix/Linux administration (RHEL/SUSE – good to have) Knowledge of LVM, NIM, VIOS, PowerVM virtualization Experience in performance tuning and troubleshooting Good understanding of ITIL processes Good to Have Exposure to cloud (AWS/Azure) with AIX/Linux workloads Experience with Ansible / automation tools Knowledge of backup tools (NetBackup, TSM, etc.) Experience & Qualification 8–12 years of overall IT experience (typical for E3.2 band) Bachelor’s degree in Engineering / Computer Science Behavioral Competencies Strong problem-solving and analytical skills Customer-facing communication capability Ability to work in 24x7 support model Band Mapping Insight (for your reference) E3.2 typically aligns with: Senior Consultant / Lead Analyst Strong individual contributor with mentoring responsibilities Handles critical incidents, design inputs, and optimization

Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.