Job Summary

Confluent Kafka:

Administer, Maintain and configure Kafka clusters for optimal performance and reliability
Monitor and Troubleshoot kafka clusters, including identifying and resolving performance issues, and other issues
Develop and Maintain automation tools for deploying, managing and monitoring kafka clusters
Implement Security measures such as authentication, authorization, encryption and access controls to protect Kafka clusters and data

Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Skill Requirements

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Other Requirements

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