Subject Matter Expert (Support&Ops)
India
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Job Description
Subject Matter Expert (Support&Ops)
Chennai, Tamil Nadu

Job Summary

We are looking for an experienced L3-level Azure Linux Engineer to manage, support, and optimize Azure IaaS environments. The role requires strong expertise in Linux administration, Azure infrastructure services, and handling critical production issues with end-to-end ownership.

Key Responsibilities

  • Manage and support Azure IaaS components including Virtual Machines, VNets, Subnets, NSGs, Load Balancers, and Storage Accounts
  • Perform advanced Linux administration (RHEL, Ubuntu, SUSE) including patching, performance tuning, troubleshooting, and security hardening
  • Handle P1/P2 incidents, perform root cause analysis, and lead bridge calls with stakeholders
  • Implement and manage identity & access controls using Azure AD (Entra ID) and RBAC
  • Monitor infrastructure using Azure Monitor, Log Analytics, and Defender for Cloud
  • Ensure security compliance (CIS hardening, patch compliance, encryption, vulnerability management)
  • Automate infrastructure provisioning using Terraform / ARM templates / scripting
  • Design and manage networking components including route tables, load balancers, and connectivity solutions
  • Support cost optimization and performance tuning initiatives in Azure
  • Collaborate with application, DB, and DevOps teams for deployment and issue resolution

Create and maintain runbooks, SOPs, and technical documentation

Skill Requirements

Primary Skills

  • Strong experience in Azure IaaS services (VMs, Storage, Networking)
  • Deep expertise in Linux Administration (L3 level)
  • Experience in incident management & troubleshooting (L3 support)
  • Hands-on with Azure security & monitoring tools

Secondary / Good to Have

  • Infrastructure as Code (Terraform / ARM / Bicep)
  • CI/CD exposure (Azure DevOps)
  • Scripting (Shell / Python / PowerShell)
  • Knowledge of Windows (L2 level) and hybrid environments

Other Requirements

Experience & Qualification

  • 6–10+ years in IT infrastructure / cloud support
  • Minimum 3+ years in Azure IaaS operations
  • Strong exposure to production support environments (L3 role)

Key Competencies

  • Strong problem-solving and RCA ownership mindset
  • Ability to handle critical escalations independently
  • Excellent communication and stakeholder handling
  • Mentoring L1/L2 team members

Role Expectation (L3 Level)

  • Act as final escalation point for complex issues
  • Provide technical solutions and architectural inputs
  • Drive automation, optimization, and governance improvements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.