Subject Matter Expert (Support&Ops)
India
Job Description
Subject Matter Expert (Support&Ops)
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Designing and implementing a network infrastructure based on client requirements. • Installing and configuring network hardware, such as routers, switches, and SDWANs. • Troubleshooting and resolving network issues, including hardware and software problems. • Collaborating with other IT professionals to develop and implement network security measures. • Conducting regular network maintenance, including updating software and hardware. • Documenting network configurations, processes, and procedures. • Providing network engineering support and training to other team members. • Support in DR tests/failover from WAN perspective. • Support in router major changes (QoS deployment, VPN/VRF creation, BGP) • Follow change management process. • Maintain accurate and up-to-date documentation of network configurations, diagrams, processes, and procedures to facilitate troubleshooting, maintenance, and future network enhancements. • Strong leadership and team management skills, with the ability to motivate and guide a team of network professionals. • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Key Responsibilities

Designing and implementing a network infrastructure based on client requirements. • Installing and configuring network hardware, such as routers, switches, and SDWANs. • Troubleshooting and resolving network issues, including hardware and software problems. • Collaborating with other IT professionals to develop and implement network security measures. • Conducting regular network maintenance, including updating software and hardware. • Documenting network configurations, processes, and procedures. • Providing network engineering support and training to other team members. • Support in DR tests/failover from WAN perspective. • Support in router major changes (QoS deployment, VPN/VRF creation, BGP) • Follow change management process. • Maintain accurate and up-to-date documentation of network configurations, diagrams, processes, and procedures to facilitate troubleshooting, maintenance, and future network enhancements. • Strong leadership and team management skills, with the ability to motivate and guide a team of network professionals. • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Skill Requirements

Designing and implementing a network infrastructure based on client requirements. • Installing and configuring network hardware, such as routers, switches, and SDWANs. • Troubleshooting and resolving network issues, including hardware and software problems. • Collaborating with other IT professionals to develop and implement network security measures. • Conducting regular network maintenance, including updating software and hardware. • Documenting network configurations, processes, and procedures. • Providing network engineering support and training to other team members. • Support in DR tests/failover from WAN perspective. • Support in router major changes (QoS deployment, VPN/VRF creation, BGP) • Follow change management process. • Maintain accurate and up-to-date documentation of network configurations, diagrams, processes, and procedures to facilitate troubleshooting, maintenance, and future network enhancements. • Strong leadership and team management skills, with the ability to motivate and guide a team of network professionals. • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Other Requirements

Designing and implementing a network infrastructure based on client requirements. • Installing and configuring network hardware, such as routers, switches, and SDWANs. • Troubleshooting and resolving network issues, including hardware and software problems. • Collaborating with other IT professionals to develop and implement network security measures. • Conducting regular network maintenance, including updating software and hardware. • Documenting network configurations, processes, and procedures. • Providing network engineering support and training to other team members. • Support in DR tests/failover from WAN perspective. • Support in router major changes (QoS deployment, VPN/VRF creation, BGP) • Follow change management process. • Maintain accurate and up-to-date documentation of network configurations, diagrams, processes, and procedures to facilitate troubleshooting, maintenance, and future network enhancements. • Strong leadership and team management skills, with the ability to motivate and guide a team of network professionals. • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.