Subject Matter Expert (Support&Ops)
India
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Job Description
Subject Matter Expert (Support&Ops)
Bengaluru, Karnataka

Job Summary

  • Azure or AWS network security
  • SASE and Zero Trust knowledge
  • Scripting in Python, PowerShell or Bash
  • Certifications: PCNSE, CCNP Security, F5 Certified Administrator, Citrix NetScaler certification, Zscaler Certified Administrator, CISSP

Key Responsibilities

  • Act as the L3 escalation point for all security incidents and problems
  • Lead troubleshooting of critical issues on Palo Alto, FortiGate, Cisco ASA, Forcepoint, Zscaler, F5, NetScaler and Peplink platforms
  • Review, implement and optimize firewall policies, VPN configurations and security controls
  • Support firewall migrations, software upgrades, hardware refresh and security transformation projects
  • Perform root cause analysis (RCA) and drive permanent fixes for recurring issues
  • Collaborate with Network, Cloud, Server and Application teams during major incidents
  • Mentor L1/L2 engineers and provide technical leadership
  • Drive continuous improvement of security posture and operational processes

Skill Requirements

  • 8-12 years of experience in enterprise network security
  • Hands-on with Palo Alto firewalls (Panorama, GlobalProtect) and Cisco ASA
  • Working experience with Fortinet FortiGate firewalls(policy management, VPN, troubleshooting)
  • Strong firewall policy management: rule review, NAT, security zones, traffic analysis
  • Site-to-site and remote access VPN (IPSec, SSL, GlobalProtect)
  • Zscaler (ZIA/ZPA) and Forcepoint Secure Web Gateway
  • Load balancers: F5 BIG-IP and Citrix NetScaler (virtual servers, pools/service groups, SSL certificates, traffic management)
  • Peplink SD-WAN (InControl2)
  • Solid TCP/IP, BGP, OSPF, VLANs, plus DNS, DHCP and IPAM
  • Packet capture and analysis (Wireshark, tcpdump, vendor tools)
  • Experience with firewall migrations and upgrade projects
  • ITIL practices: Incident, Problem, Change and Major Incident Management
  • Monitoring tools such as SolarWinds
  • Ability to create HLDs, LLDs, SOPs and technical documentation
  • Strong communication and stakeholder management skills
  • Willingness to work in a 24x7 operational environment

Other Requirements

Palo Alto, Panorama, GlobalProtect, FortiGate, Cisco ASA, Zscaler, Forcepoint, F5 BIG-IP, NetScaler, Peplink, SD-WAN, Firewall, VPN, Network Security, ITIL, Root Cause Analysis
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.