Subject Matter Expert (Support&Ops)

India
Job Description

Subject Matter Expert (Support&Ops)

Chennai, Tamil Nadu

Job Summary

The Storage Administrator (L3) is a senior-level storage infrastructure professional responsible for the design, implementation, administration, optimization, and support of enterprise storage environments. This role provides technical leadership for complex storage projects, storage modernization initiatives, migrations, upgrades, and disaster recovery activities across NAS, SAN, and Object Storage platforms. The Storage Admin works closely with Solution Architects, SMEs, cross-functional infrastructure teams, and business stakeholders to ensure highly available, scalable, and secure storage services while adhering to ITIL and Agile best practices. The position also plays a key role in troubleshooting critical storage incidents, mentoring junior administrators, driving process improvements, and maintaining comprehensive operational and technical documentation.

Key Responsibilities

 NetApp Storage Administration (FAS, AFF, A800, StorageGRID, Cloud Volumes ONTAP) NAS, SAN, and Object Storage Technologies NetApp ONTAP, SnapMirror, SnapVault, and MetroCluster Storage Provisioning (NFS, CIFS/SMB, iSCSI, Fibre Channel) Storage Migration and Cluster Management (7-Mode to cDOT, Node Addition & EOL Node Vacating) Storage Performance Tuning, Troubleshooting, and Incident Management IBM FlashSystem and Pure Storage Administration Disaster Recovery (DR) Planning and Implementation Storage Monitoring & Management Tools (7MTT, WFA, OCUM, OCI, DFM, Grafana) ITIL Processes (Incident, Change, Problem Management) Agile Methodologies (Rally, User Stories, Sprint Management) Storage Documentation, SOPs, Knowledge Base, and Risk Management Log Analysis and Root Cause Analysis (RCA) VMware ESXi and NFS Datastore Administration UNIX/Linux and Windows Administration & Troubleshooting Storage Automation and Scripting (Shell/PowerShell preferred) NetApp Keystone Service Knowledge Cloud Storage Fundamentals (AWS, Microsoft Azure, Google Cloud) Technical Leadership, Team Mentoring, and Training Project Management and Cross-Functional Collaboration

Skill Requirements

§ Work with Solution Architects and SMEs in testing and implementing new storage solutions § Should be able to adapt and update quickly to new storage technologies and features § Handle storage Outages and storage performance issues with minimal resolution/turnaround time § Take ownership of projects , break it down and drive towards closure within the deadline along with the team § Lead the entire team technically on critical/major high visibility projects § Experience in 7MTT tool § Excellent skills in creating new knowledge base documents, Risk Matrix, DR documentation, Operational documents etc.., § Upgrade Data Ontap, Disk Firmware, Shelf Firmware, etc.., § Experience in migration of 7mode to CDOT clusters § Add new nodes and vacate EOL nodes from NetApp clusters without impact § Generate new ideas to address any technical or process gaps/improvements § Basic knowledge about NetApp keystone service offering § Should be able to work in Rally/Agile sprints/Userstories/Features etc.., § Extensive knowledge and work experience in NAS , SAN and Object storage concepts. § Experience in NetApp storage products - FAS , AFF , A800 , Storage Grid, NetApp CVO § Experience in IBM Flash & PURE § Good Knowledge of Veeam features and functionality § Perform End-to-End NFS, CIFS provisioning § Perform End-to-End iSCSI and FC provisioning § Capture and create necessary ITIL standard documents for New technical and process changes. § Adhere to Problem management process § Good knowledge in UNIX, Windows concepts and troubleshooting § Should be able to administer these tools --> WFA, OCUM, OCI, Graphana , Rally , DFM § UNIX / Windows scripting knowledge is an added advantage. § Basic knowledge / certification in Google Cloud, AWS , Azure is an added advantage § Log collection and analysis § Good skills in administering NetApp - snapmirror , metrocluster , snapvault § Basic knowledge on ESX, NFS datastores § Audit the tasks of L1/L2 storage admins § Deliver trainings to L1/L2 for skill upgradation as a team

Other Requirements

§ Work with Solution Architects and SMEs in testing and implementing new storage solutions § Should be able to adapt and update quickly to new storage technologies and features § Handle storage Outages and storage performance issues with minimal resolution/turnaround time § Take ownership of projects , break it down and drive towards closure within the deadline along with the team § Lead the entire team technically on critical/major high visibility projects § Experience in 7MTT tool § Excellent skills in creating new knowledge base documents, Risk Matrix, DR documentation, Operational documents etc.., § Upgrade Data Ontap, Disk Firmware, Shelf Firmware, etc.., § Experience in migration of 7mode to CDOT clusters § Add new nodes and vacate EOL nodes from NetApp clusters without impact § Generate new ideas to address any technical or process gaps/improvements § Basic knowledge about NetApp keystone service offering § Should be able to work in Rally/Agile sprints/Userstories/Features etc.., § Extensive knowledge and work experience in NAS , SAN and Object storage concepts. § Experience in NetApp storage products - FAS , AFF , A800 , Storage Grid, NetApp CVO § Experience in IBM Flash & PURE § Good Knowledge of Veeam features and functionality § Perform End-to-End NFS, CIFS provisioning § Perform End-to-End iSCSI and FC provisioning § Capture and create necessary ITIL standard documents for New technical and process changes. § Adhere to Problem management process § Good knowledge in UNIX, Windows concepts and troubleshooting § Should be able to administer these tools --> WFA, OCUM, OCI, Graphana , Rally , DFM § UNIX / Windows scripting knowledge is an added advantage. § Basic knowledge / certification in Google Cloud, AWS , Azure is an added advantage § Log collection and analysis § Good skills in administering NetApp - snapmirror , metrocluster , snapvault § Basic knowledge on ESX, NFS datastores § Audit the tasks of L1/L2 storage admins § Deliver trainings to L1/L2 for skill upgradation as a team

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.