Subject Matter Expert (Support&Ops)
India
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Job Description
Subject Matter Expert (Support&Ops)
Noida, Uttar Pradesh

Job Summary

Responsible for administration, maintenance, performance tuning, patching, upgrades, backup & recovery, and high availability management of Oracle Database Appliance (ODA) environments. Acts as the highest technical escalation point for complex ODA and Oracle database issues.

Key Responsibilities

  • Manage and administer Oracle Database Appliance (ODA) infrastructure.
  • Install, configure, upgrade, patch, and maintain Oracle Databases (11g/12c/19c/21c/23ai).
  • Administer ASM, Grid Infrastructure, ACFS, ODACLI, DCS, and Oracle Linux.
  • Perform ODA lifecycle management, patching, and version upgrades.
  • Manage RMAN backups, recovery operations, and disaster recovery readiness.
  • Configure and support Data Guard, switchover/failover, and DR drills.
  • Monitor and optimize database performance using AWR, ASH, and ADDM reports.
  • Troubleshoot critical production issues and perform root cause analysis (RCA).
  • Implement database security, auditing, TDE, and compliance controls.
  • Automate routine DBA tasks using Shell, SQL, PL/SQL, Python, or Ansible.
  • Coordinate with Oracle Support for SR management and issue resolution.
  • Create SOPs, runbooks, technical documentation, and provide L2 team mentoring.

Skill Requirements

  • Oracle Database Administration
  • Oracle Database Appliance (ODA)
  • ASM, RAC, Data Guard, RMAN
  • ODACLI, DCS, ACFS
  • Oracle Linux/RHEL
  • Oracle Enterprise Manager (OEM)

Shell Scripting, SQL, PL/SQL, Python

Other Requirements

Experience

  • 8+ years of Oracle DBA experience.
  • 3+ years of hands-on Oracle ODA administration.
  • Experience in production support, patching, upgrades, performance tuning, and DR solutions.

Key KPIs

  • 99.95% Database Availability
  • SLA & Patching Compliance
  • Backup Success Rate
  • Incident Reduction & RCA Closure
  • Audit Compliance
  • Automation & Service Improvement Initiatives (SIP) Implementation.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.