Subject Matter Expert (Support&Ops)
India
Job Description
Subject Matter Expert (Support&Ops)
Nagpur, Maharashtra

Job Summary

JD for DataPower:
*****************
•             Configure Web service proxy for SOAP & REST based web services using DataPower
•             Need administration knowledge of Data power including installation, upgrade, configuration, security, and monitoring
•             Configuring and supporting dynamic routing
•             Configure AAA (Authentication, Authorization and Auditing) in DataPower
•             Configure load balancing, SSL/TLS connection in DataPower
•             Managing the deployment of XSLT, XSD’s and WSDL’s
•             Install DataPower firmware updates based on upcoming patches.
•             Exposure to code migration and implementation using DataPower appliance
•             Hands on in developing the DataPower based solution using Web-Service Proxies, Multi-Protocol Gateways (MPG) and XML Firewalls
•             Hands-on experience on XML, SOAP, XSLT, XSD, XPATH, WSDL, Web Services, WS Security Policy, WSRR, and CLI
•             Coordinate with IBM for problem based on PMR requests.
•             Daily duties will include DataPower configuration, Creating deployment plans to promote code, Testing, troubleshooting nonproduction and production issues
•             Manage day-to-day system development and maintenance activities for DataPower deployment.

Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Skill Requirements

JD for DataPower:
*****************
•             Configure Web service proxy for SOAP & REST based web services using DataPower
•             Need administration knowledge of Data power including installation, upgrade, configuration, security, and monitoring
•             Configuring and supporting dynamic routing
•             Configure AAA (Authentication, Authorization and Auditing) in DataPower
•             Configure load balancing, SSL/TLS connection in DataPower
•             Managing the deployment of XSLT, XSD’s and WSDL’s
•             Install DataPower firmware updates based on upcoming patches.
•             Exposure to code migration and implementation using DataPower appliance
•             Hands on in developing the DataPower based solution using Web-Service Proxies, Multi-Protocol Gateways (MPG) and XML Firewalls
•             Hands-on experience on XML, SOAP, XSLT, XSD, XPATH, WSDL, Web Services, WS Security Policy, WSRR, and CLI
•             Coordinate with IBM for problem based on PMR requests.
•             Daily duties will include DataPower configuration, Creating deployment plans to promote code, Testing, troubleshooting nonproduction and production issues
•             Manage day-to-day system development and maintenance activities for DataPower deployment.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.