Subject Matter Expert (Support&Ops)
United States
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Job Description
Subject Matter Expert (Support&Ops)
Dallas, Texas

Job Summary

Should have 7+ Years of relevant experience on Storage technologies like HP 3PAR, Infinidat, NetApp, Brocade Switches, Management Tools – BNA, OCI, Infinimetrics etc. • Candidate should be able to quickly understand and resolve issues, mitigate risks and dependencies and the ability to drive projects and resources to completion. • Excellent verbal and written communication, presentation and documentation skills. • Should possess certification in HP 3PAR technology. • Should be able to drive the critical issues and effectively communicate over the calls. • Willing to work in 24x7 environment with Rotational Shifts. • Should be ready to work as On-call as per the requirement. • Identify and Drive Automation Areas and service improvement efforts. • Should be having good scripting knowledge. • Actively participate in service improvement plans. • Monitoring overall functioning of process and identify improvement areas. • Should be having good scripting knowledge. • Should have basic knowledge of Linux / Solaris / VMware etc. Required Technical Skills – Primary Storage Technologies: Infinidat & NetApp Storage. Roles & Responsibilities: - Understanding on Infinidat Storage. - Creation of filesystem, NFS,SMB on Infinidat Storage - Creation of Multi-Protocol Share drive on infinidat storage. - LUN Provision/Mapping on Infinidat Storage. - Replication Set-up on Infinidat. - DR Rotation on Infinidat. - Migration Experience. SAN Switches: Brocade, SANNAV • Excellent hands-on experience on HP 3PAR, Infinidat, StoreOnce and Brocade DCX switches administration, Management Tools – BNA, OCI, Infinimetrics etc. • Hands-on experience with NetApp C-mode, NAS shares creation, Migration, Metrocluster, configuration, set up, switchover and switchback and snapshots • Configure and manage storage pools, CPGs, Virtual volumes & snapshots • Excellent knowledge of LSAN zones and routing • Perform Capacity and Performance management • Hands-on experience on Adaptive and Dynamic optimization. • Develop tiering policies for all hosts and configure as per the standards • Design & implement SAN connectivity (single & dual chassis) with Fiber channel switches to overcome any single point of failure for all hosts • Experience in performance tuning of 3PAR system and storage based replication. • Experience in tuning virtual volumes. • Exposure to DR implementation and management • Experience in Storage and Fabric microcode upgrade activities • Excellent knowledge in Configuring SAN Fabric (Brocade 48K & DCX switches) and troubleshooting fabric related events.

Key Responsibilities

Should have 7+ Years of relevant experience on Storage technologies like HP 3PAR, Infinidat, NetApp, Brocade Switches, Management Tools – BNA, OCI, Infinimetrics etc. • Candidate should be able to quickly understand and resolve issues, mitigate risks and dependencies and the ability to drive projects and resources to completion. • Excellent verbal and written communication, presentation and documentation skills. • Should possess certification in HP 3PAR technology. • Should be able to drive the critical issues and effectively communicate over the calls. • Willing to work in 24x7 environment with Rotational Shifts. • Should be ready to work as On-call as per the requirement. • Identify and Drive Automation Areas and service improvement efforts. • Should be having good scripting knowledge. • Actively participate in service improvement plans. • Monitoring overall functioning of process and identify improvement areas. • Should be having good scripting knowledge. • Should have basic knowledge of Linux / Solaris / VMware etc. Required Technical Skills – Primary Storage Technologies: Infinidat & NetApp Storage. Roles & Responsibilities: - Understanding on Infinidat Storage. - Creation of filesystem, NFS,SMB on Infinidat Storage - Creation of Multi-Protocol Share drive on infinidat storage. - LUN Provision/Mapping on Infinidat Storage. - Replication Set-up on Infinidat. - DR Rotation on Infinidat. - Migration Experience. SAN Switches: Brocade, SANNAV • Excellent hands-on experience on HP 3PAR, Infinidat, StoreOnce and Brocade DCX switches administration, Management Tools – BNA, OCI, Infinimetrics etc. • Hands-on experience with NetApp C-mode, NAS shares creation, Migration, Metrocluster, configuration, set up, switchover and switchback and snapshots • Configure and manage storage pools, CPGs, Virtual volumes & snapshots • Excellent knowledge of LSAN zones and routing • Perform Capacity and Performance management • Hands-on experience on Adaptive and Dynamic optimization. • Develop tiering policies for all hosts and configure as per the standards • Design & implement SAN connectivity (single & dual chassis) with Fiber channel switches to overcome any single point of failure for all hosts • Experience in performance tuning of 3PAR system and storage based replication. • Experience in tuning virtual volumes. • Exposure to DR implementation and management • Experience in Storage and Fabric microcode upgrade activities • Excellent knowledge in Configuring SAN Fabric (Brocade 48K & DCX switches) and troubleshooting fabric related events.

Skill Requirements

Should have 7+ Years of relevant experience on Storage technologies like HP 3PAR, Infinidat, NetApp, Brocade Switches, Management Tools – BNA, OCI, Infinimetrics etc. • Candidate should be able to quickly understand and resolve issues, mitigate risks and dependencies and the ability to drive projects and resources to completion. • Excellent verbal and written communication, presentation and documentation skills. • Should possess certification in HP 3PAR technology. • Should be able to drive the critical issues and effectively communicate over the calls. • Willing to work in 24x7 environment with Rotational Shifts. • Should be ready to work as On-call as per the requirement. • Identify and Drive Automation Areas and service improvement efforts. • Should be having good scripting knowledge. • Actively participate in service improvement plans. • Monitoring overall functioning of process and identify improvement areas. • Should be having good scripting knowledge. • Should have basic knowledge of Linux / Solaris / VMware etc. Required Technical Skills – Primary Storage Technologies: Infinidat & NetApp Storage. Roles & Responsibilities: - Understanding on Infinidat Storage. - Creation of filesystem, NFS,SMB on Infinidat Storage - Creation of Multi-Protocol Share drive on infinidat storage. - LUN Provision/Mapping on Infinidat Storage. - Replication Set-up on Infinidat. - DR Rotation on Infinidat. - Migration Experience. SAN Switches: Brocade, SANNAV • Excellent hands-on experience on HP 3PAR, Infinidat, StoreOnce and Brocade DCX switches administration, Management Tools – BNA, OCI, Infinimetrics etc. • Hands-on experience with NetApp C-mode, NAS shares creation, Migration, Metrocluster, configuration, set up, switchover and switchback and snapshots • Configure and manage storage pools, CPGs, Virtual volumes & snapshots • Excellent knowledge of LSAN zones and routing • Perform Capacity and Performance management • Hands-on experience on Adaptive and Dynamic optimization. • Develop tiering policies for all hosts and configure as per the standards • Design & implement SAN connectivity (single & dual chassis) with Fiber channel switches to overcome any single point of failure for all hosts • Experience in performance tuning of 3PAR system and storage based replication. • Experience in tuning virtual volumes. • Exposure to DR implementation and management • Experience in Storage and Fabric microcode upgrade activities • Excellent knowledge in Configuring SAN Fabric (Brocade 48K & DCX switches) and troubleshooting fabric related events.

Other Requirements

Should have 7+ Years of relevant experience on Storage technologies like HP 3PAR, Infinidat, NetApp, Brocade Switches, Management Tools – BNA, OCI, Infinimetrics etc. • Candidate should be able to quickly understand and resolve issues, mitigate risks and dependencies and the ability to drive projects and resources to completion. • Excellent verbal and written communication, presentation and documentation skills. • Should possess certification in HP 3PAR technology. • Should be able to drive the critical issues and effectively communicate over the calls. • Willing to work in 24x7 environment with Rotational Shifts. • Should be ready to work as On-call as per the requirement. • Identify and Drive Automation Areas and service improvement efforts. • Should be having good scripting knowledge. • Actively participate in service improvement plans. • Monitoring overall functioning of process and identify improvement areas. • Should be having good scripting knowledge. • Should have basic knowledge of Linux / Solaris / VMware etc. Required Technical Skills – Primary Storage Technologies: Infinidat & NetApp Storage. Roles & Responsibilities: - Understanding on Infinidat Storage. - Creation of filesystem, NFS,SMB on Infinidat Storage - Creation of Multi-Protocol Share drive on infinidat storage. - LUN Provision/Mapping on Infinidat Storage. - Replication Set-up on Infinidat. - DR Rotation on Infinidat. - Migration Experience. SAN Switches: Brocade, SANNAV • Excellent hands-on experience on HP 3PAR, Infinidat, StoreOnce and Brocade DCX switches administration, Management Tools – BNA, OCI, Infinimetrics etc. • Hands-on experience with NetApp C-mode, NAS shares creation, Migration, Metrocluster, configuration, set up, switchover and switchback and snapshots • Configure and manage storage pools, CPGs, Virtual volumes & snapshots • Excellent knowledge of LSAN zones and routing • Perform Capacity and Performance management • Hands-on experience on Adaptive and Dynamic optimization. • Develop tiering policies for all hosts and configure as per the standards • Design & implement SAN connectivity (single & dual chassis) with Fiber channel switches to overcome any single point of failure for all hosts • Experience in performance tuning of 3PAR system and storage based replication. • Experience in tuning virtual volumes. • Exposure to DR implementation and management • Experience in Storage and Fabric microcode upgrade activities • Excellent knowledge in Configuring SAN Fabric (Brocade 48K & DCX switches) and troubleshooting fabric related events.
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.