Subject Matter Expert (Support&Ops)
Australia
Job Description
Subject Matter Expert (Support&Ops)
Melbourne City, Victoria

Job Summary

Job Description for : BVM Consultant (SIAM)Role PurposeAct as the bridge between IT service delivery and business outcomes.Ensure that all services managed under SIAM contribute to agreed business value metrics.Provide governance, reporting, and advisory on how IT investments align with organizational goals.Key ResponsibilitiesBusiness Value Definition: Work with stakeholders to define KPIs, SLAs, and value metrics for IT services.Service Integration: Align multiple service providers to deliver end-to-end value across the SIAM ecosystem.Performance Monitoring: Track service outcomes against business objectives, not just technical uptime.Continuous Improvement: Recommend optimizations to increase ROI from IT services.Stakeholder Management: Communicate value realization to business leaders and ensure alignment with strategy.Governance & Compliance: Ensure services meet contractual obligations and regulatory requirements.Skills & QualificationsStrong knowledge of SIAM framework and ITIL practices.Experience in service integration, vendor management, and governance.Ability to translate technical service metrics into business outcomes.Analytical skills for measuring ROI, cost-benefit, and value realization.Excellent communication and stakeholder engagement skills.Preferred Background5+ years in IT service management, consulting, or vendor governance.Certifications: SIAM Professional, ITIL Expert, COBIT, or ISO/IEC 20000.Experience in multi-vendor environments (outsourcing, managed services). 

Key Responsibilities

Job Description for : BVM Consultant (SIAM)Role PurposeAct as the bridge between IT service delivery and business outcomes.Ensure that all services managed under SIAM contribute to agreed business value metrics.Provide governance, reporting, and advisory on how IT investments align with organizational goals.Key ResponsibilitiesBusiness Value Definition: Work with stakeholders to define KPIs, SLAs, and value metrics for IT services.Service Integration: Align multiple service providers to deliver end-to-end value across the SIAM ecosystem.Performance Monitoring: Track service outcomes against business objectives, not just technical uptime.Continuous Improvement: Recommend optimizations to increase ROI from IT services.Stakeholder Management: Communicate value realization to business leaders and ensure alignment with strategy.Governance & Compliance: Ensure services meet contractual obligations and regulatory requirements.Skills & QualificationsStrong knowledge of SIAM framework and ITIL practices.Experience in service integration, vendor management, and governance.Ability to translate technical service metrics into business outcomes.Analytical skills for measuring ROI, cost-benefit, and value realization.Excellent communication and stakeholder engagement skills.Preferred Background5+ years in IT service management, consulting, or vendor governance.Certifications: SIAM Professional, ITIL Expert, COBIT, or ISO/IEC 20000.Experience in multi-vendor environments (outsourcing, managed services). 

Skill Requirements

Job Description for : BVM Consultant (SIAM)Role PurposeAct as the bridge between IT service delivery and business outcomes.Ensure that all services managed under SIAM contribute to agreed business value metrics.Provide governance, reporting, and advisory on how IT investments align with organizational goals.Key ResponsibilitiesBusiness Value Definition: Work with stakeholders to define KPIs, SLAs, and value metrics for IT services.Service Integration: Align multiple service providers to deliver end-to-end value across the SIAM ecosystem.Performance Monitoring: Track service outcomes against business objectives, not just technical uptime.Continuous Improvement: Recommend optimizations to increase ROI from IT services.Stakeholder Management: Communicate value realization to business leaders and ensure alignment with strategy.Governance & Compliance: Ensure services meet contractual obligations and regulatory requirements.Skills & QualificationsStrong knowledge of SIAM framework and ITIL practices.Experience in service integration, vendor management, and governance.Ability to translate technical service metrics into business outcomes.Analytical skills for measuring ROI, cost-benefit, and value realization.Excellent communication and stakeholder engagement skills.Preferred Background5+ years in IT service management, consulting, or vendor governance.Certifications: SIAM Professional, ITIL Expert, COBIT, or ISO/IEC 20000.Experience in multi-vendor environments (outsourcing, managed services). 

Other Requirements

Job Description for : BVM Consultant (SIAM)Role PurposeAct as the bridge between IT service delivery and business outcomes.Ensure that all services managed under SIAM contribute to agreed business value metrics.Provide governance, reporting, and advisory on how IT investments align with organizational goals.Key ResponsibilitiesBusiness Value Definition: Work with stakeholders to define KPIs, SLAs, and value metrics for IT services.Service Integration: Align multiple service providers to deliver end-to-end value across the SIAM ecosystem.Performance Monitoring: Track service outcomes against business objectives, not just technical uptime.Continuous Improvement: Recommend optimizations to increase ROI from IT services.Stakeholder Management: Communicate value realization to business leaders and ensure alignment with strategy.Governance & Compliance: Ensure services meet contractual obligations and regulatory requirements.Skills & QualificationsStrong knowledge of SIAM framework and ITIL practices.Experience in service integration, vendor management, and governance.Ability to translate technical service metrics into business outcomes.Analytical skills for measuring ROI, cost-benefit, and value realization.Excellent communication and stakeholder engagement skills.Preferred Background5+ years in IT service management, consulting, or vendor governance.Certifications: SIAM Professional, ITIL Expert, COBIT, or ISO/IEC 20000.Experience in multi-vendor environments (outsourcing, managed services). 

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.