Subject Matter Expert (Support&Ops)
India
Job Description
Subject Matter Expert (Support&Ops)
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

  • Stakeholder Engagement & Workshop Facilitation
    Support workshops, facilitate interviews, and working sessions to gather insights, validate requirements, and build alignment across business and project teams.

 

  • Change Impact Assessment
    Assess the people, process, and technology impacts of change, identifying risks, dependencies, and adoption requirements.

 

  • Change Readiness, Communications & Adoption Support
    Support readiness assessments, stakeholder communications, and engagement activities to drive awareness, adoption, and successful business outcomes.

 

  • Process Mapping & Continuous Improvement
    Develop current-state and future-state process maps, identify improvement opportunities, and support ongoing optimisation after implementation.

 

  • Business Process Analysis & Design
    Analyse, document, and redesign end-to-end business processes to improve efficiency, effectiveness, and user experience. 

Ideal Candidate: Strong experience in business analysis and organisational change, with proven stakeholder management, process mapping, facilitation, and transformation delivery capabilities. Experience supporting ERP, digital, AI, or business transformation programs is highly desirable.

Key Responsibilities

  • Stakeholder Engagement & Workshop Facilitation
    Support workshops, facilitate interviews, and working sessions to gather insights, validate requirements, and build alignment across business and project teams.

 

  • Change Impact Assessment
    Assess the people, process, and technology impacts of change, identifying risks, dependencies, and adoption requirements.

 

  • Change Readiness, Communications & Adoption Support
    Support readiness assessments, stakeholder communications, and engagement activities to drive awareness, adoption, and successful business outcomes.

 

  • Process Mapping & Continuous Improvement
    Develop current-state and future-state process maps, identify improvement opportunities, and support ongoing optimisation after implementation.

 

  • Business Process Analysis & Design
    Analyse, document, and redesign end-to-end business processes to improve efficiency, effectiveness, and user experience. 

Ideal Candidate: Strong experience in business analysis and organisational change, with proven stakeholder management, process mapping, facilitation, and transformation delivery capabilities. Experience supporting ERP, digital, AI, or business transformation programs is highly desirable.

Skill Requirements

  • Stakeholder Engagement & Workshop Facilitation
    Support workshops, facilitate interviews, and working sessions to gather insights, validate requirements, and build alignment across business and project teams.

 

  • Change Impact Assessment
    Assess the people, process, and technology impacts of change, identifying risks, dependencies, and adoption requirements.

 

  • Change Readiness, Communications & Adoption Support
    Support readiness assessments, stakeholder communications, and engagement activities to drive awareness, adoption, and successful business outcomes.

 

  • Process Mapping & Continuous Improvement
    Develop current-state and future-state process maps, identify improvement opportunities, and support ongoing optimisation after implementation.

 

  • Business Process Analysis & Design
    Analyse, document, and redesign end-to-end business processes to improve efficiency, effectiveness, and user experience. 

Ideal Candidate: Strong experience in business analysis and organisational change, with proven stakeholder management, process mapping, facilitation, and transformation delivery capabilities. Experience supporting ERP, digital, AI, or business transformation programs is highly desirable.

Other Requirements

  • Stakeholder Engagement & Workshop Facilitation
    Support workshops, facilitate interviews, and working sessions to gather insights, validate requirements, and build alignment across business and project teams.

 

  • Change Impact Assessment
    Assess the people, process, and technology impacts of change, identifying risks, dependencies, and adoption requirements.

 

  • Change Readiness, Communications & Adoption Support
    Support readiness assessments, stakeholder communications, and engagement activities to drive awareness, adoption, and successful business outcomes.

 

  • Process Mapping & Continuous Improvement
    Develop current-state and future-state process maps, identify improvement opportunities, and support ongoing optimisation after implementation.

 

  • Business Process Analysis & Design
    Analyse, document, and redesign end-to-end business processes to improve efficiency, effectiveness, and user experience. 

Ideal Candidate: Strong experience in business analysis and organisational change, with proven stakeholder management, process mapping, facilitation, and transformation delivery capabilities. Experience supporting ERP, digital, AI, or business transformation programs is highly desirable.

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.