Subject Matter Expert (Support&Ops)
Poland
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Job Description
Subject Matter Expert (Support&Ops)
Kraków, Małopolskie

Job Summary

  • Expertise in Application packaging, Application repackaging and automating software installations for a range of Windows desktop software using software packaging technologies.
  • Hands on experience in Flexera Admin studio / Wise Package Studio, AppV 5.x and any other repackaging tools
  • Excellent working knowledge in Intune packaging and troubleshooting activities.
  • Good logical diagnostic skills: ability to troubleshoot and resolve complex technical issues and support the team.
  • Ability to use & understand the scripting languages such as VBScript, PowerShell, PSADT, Batch Script, Wise Script and able to guide the team members effectively.
  • Should have hands on experience in Service Now/Remedy tools for application life cycle management.
  • Hands on experience in handling MSIX and AppX packages and able to perform POC around the same.
  • Should have excellent experience in SCCM/Intune deployment activities and knowledge in other deployment activities.
  • Should have the end-to-end visibility of Application Life Cycle Management and associated process in it including Application Portfolio Management.
  • Experience on MAC Packaging is an added advantage.
  • Knowledge or experience on Automation of Packaging process/technology
  • Ability to communicate effectively with both IT and non-IT staff.
  • Good record keeping skills with the ability to produce clear technical documentation of packaging projects.
  • Self-motivated, quick learner, able to work unsupervised and to contribute as an effective member of the team.
  • Ability to innovate and convince others of the argument for change.
  • Ability and eagerness to meet new objectives and learn new skills.
  • Ability to perform Quality Analysis for the team and provide innovative solutions to reduce the cycle time.
  • Should have the excellent customer relationship and stakeholder management skills.
  • Should have the ability to quickly understand on any new technology comes in the market and able to perform POC and train the team.
  • Should have hands on experience in Transition/Transformation projects and its life cycle management.
  • Should have ability to manage the team and team conflicts.

Key Responsibilities

  • Expertise in Application packaging, Application repackaging and automating software installations for a range of Windows desktop software using software packaging technologies.
  • Hands on experience in Flexera Admin studio / Wise Package Studio, AppV 5.x and any other repackaging tools
  • Excellent working knowledge in Intune packaging and troubleshooting activities.
  • Good logical diagnostic skills: ability to troubleshoot and resolve complex technical issues and support the team.
  • Ability to use & understand the scripting languages such as VBScript, PowerShell, PSADT, Batch Script, Wise Script and able to guide the team members effectively.
  • Should have hands on experience in Service Now/Remedy tools for application life cycle management.
  • Hands on experience in handling MSIX and AppX packages and able to perform POC around the same.
  • Should have excellent experience in SCCM/Intune deployment activities and knowledge in other deployment activities.
  • Should have the end-to-end visibility of Application Life Cycle Management and associated process in it including Application Portfolio Management.
  • Experience on MAC Packaging is an added advantage.
  • Knowledge or experience on Automation of Packaging process/technology
  • Ability to communicate effectively with both IT and non-IT staff.
  • Good record keeping skills with the ability to produce clear technical documentation of packaging projects.
  • Self-motivated, quick learner, able to work unsupervised and to contribute as an effective member of the team.
  • Ability to innovate and convince others of the argument for change.
  • Ability and eagerness to meet new objectives and learn new skills.
  • Ability to perform Quality Analysis for the team and provide innovative solutions to reduce the cycle time.
  • Should have the excellent customer relationship and stakeholder management skills.
  • Should have the ability to quickly understand on any new technology comes in the market and able to perform POC and train the team.
  • Should have hands on experience in Transition/Transformation projects and its life cycle management.
  • Should have ability to manage the team and team conflicts.

Skill Requirements

  • Expertise in Application packaging, Application repackaging and automating software installations for a range of Windows desktop software using software packaging technologies.
  • Hands on experience in Flexera Admin studio / Wise Package Studio, AppV 5.x and any other repackaging tools
  • Excellent working knowledge in Intune packaging and troubleshooting activities.
  • Good logical diagnostic skills: ability to troubleshoot and resolve complex technical issues and support the team.
  • Ability to use & understand the scripting languages such as VBScript, PowerShell, PSADT, Batch Script, Wise Script and able to guide the team members effectively.
  • Should have hands on experience in Service Now/Remedy tools for application life cycle management.
  • Hands on experience in handling MSIX and AppX packages and able to perform POC around the same.
  • Should have excellent experience in SCCM/Intune deployment activities and knowledge in other deployment activities.
  • Should have the end-to-end visibility of Application Life Cycle Management and associated process in it including Application Portfolio Management.
  • Experience on MAC Packaging is an added advantage.
  • Knowledge or experience on Automation of Packaging process/technology
  • Ability to communicate effectively with both IT and non-IT staff.
  • Good record keeping skills with the ability to produce clear technical documentation of packaging projects.
  • Self-motivated, quick learner, able to work unsupervised and to contribute as an effective member of the team.
  • Ability to innovate and convince others of the argument for change.
  • Ability and eagerness to meet new objectives and learn new skills.
  • Ability to perform Quality Analysis for the team and provide innovative solutions to reduce the cycle time.
  • Should have the excellent customer relationship and stakeholder management skills.
  • Should have the ability to quickly understand on any new technology comes in the market and able to perform POC and train the team.
  • Should have hands on experience in Transition/Transformation projects and its life cycle management.
  • Should have ability to manage the team and team conflicts.

Other Requirements

  • Expertise in Application packaging, Application repackaging and automating software installations for a range of Windows desktop software using software packaging technologies.
  • Hands on experience in Flexera Admin studio / Wise Package Studio, AppV 5.x and any other repackaging tools
  • Excellent working knowledge in Intune packaging and troubleshooting activities.
  • Good logical diagnostic skills: ability to troubleshoot and resolve complex technical issues and support the team.
  • Ability to use & understand the scripting languages such as VBScript, PowerShell, PSADT, Batch Script, Wise Script and able to guide the team members effectively.
  • Should have hands on experience in Service Now/Remedy tools for application life cycle management.
  • Hands on experience in handling MSIX and AppX packages and able to perform POC around the same.
  • Should have excellent experience in SCCM/Intune deployment activities and knowledge in other deployment activities.
  • Should have the end-to-end visibility of Application Life Cycle Management and associated process in it including Application Portfolio Management.
  • Experience on MAC Packaging is an added advantage.
  • Knowledge or experience on Automation of Packaging process/technology
  • Ability to communicate effectively with both IT and non-IT staff.
  • Good record keeping skills with the ability to produce clear technical documentation of packaging projects.
  • Self-motivated, quick learner, able to work unsupervised and to contribute as an effective member of the team.
  • Ability to innovate and convince others of the argument for change.
  • Ability and eagerness to meet new objectives and learn new skills.
  • Ability to perform Quality Analysis for the team and provide innovative solutions to reduce the cycle time.
  • Should have the excellent customer relationship and stakeholder management skills.
  • Should have the ability to quickly understand on any new technology comes in the market and able to perform POC and train the team.
  • Should have hands on experience in Transition/Transformation projects and its life cycle management.
  • Should have ability to manage the team and team conflicts.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.