Subject Matter Expert (Support&Ops)
India
Job Description
Subject Matter Expert (Support&Ops)
Noida, Uttar Pradesh

Job Summary

JD for Windows, VM and Azure LocalJob Title: Storage Administrator – L3Experience: 7-10yearsRole SummaryThe role is responsible for engineering, operations, and lifecycle management of Windows Server platforms, VMware virtual infrastructure, and HCI platforms (VMware vSAN / Azure Stack HCI). The engineer will deliver; performance, security hardening, patching compliance, and incident/problem/change execution aligned with BP HCS operational standards.Key ResponsibilitiesOwn day-to-day operations of Windows Server (2016/2019/2022) in a controlled enterprise environment.Operate and administer VMware vSphere ecosystem: ESXi, vCenter, clusters, resource pools, datastores, HA/DRS, and capacity/performance monitoring.Administer HCI platform operations (as applicable): cluster health, upgrades, node expansion/replacement, resiliency checks, storage policies, and performance tuning.Capacity planningWorkload optimization in HCI environmentsExecute routine activities: provisioning, decommissioning, access controls, certificate management, service restarts, and baseline configuration compliance.Maintain secure configuration baselines aligned to enterprise policies:GPO, local security policies, least privileged administrationCredential hygiene, hardening, vulnerability remediationSupport internal/external audit requirements by providing evidence: patch compliance, configuration compliance, access reviews, and operational logs.Perform capacity planning for compute/storage.Execute lifecycle refresh: hardware warranty/maintenance coordination, firmware baselines, ESXi/vCenter version alignment, HCI lifecycle management.Maintain accurate CMDB inputs, platform diagrams, SOPs/runbooks, and operational checklists.Build/maintain knowledge articles for repeat issues and operational tasks.Provide handovers, mentoring, and knowledge transfer to peers and shift teams.

Key Responsibilities

Mandatory SkillsWindows ServerStrong administration: Windows Server 2016/2019/2022/2025Active Directory concepts (user/group/computer objects, OU/GPO fundamentals), DNS/DHCP fundamentalsPatch management and compliance reporting (WSUS/SCCM/MECM or enterprise patch tools)Troubleshooting: event logs, performance counters, services, RDP, WinRMVMwarevSphere administration: ESXi, vCenter, clusters, HA/DRS, templates, snapshots (best practices)Failover Clustering (cluster validation, quorum, cluster roles)Strong working knowledge of ITIL processes: Incident/Problem/Change/RequestExperience in SLA-driven environments with audit/compliance controlsStorage & networking in VMware: VMFS/NFS, vDS/vSS, VLANs, uplinks, NIC teamingTroubleshooting: vMotion issues, datastore latency, host alarms, VM performance contentionCore Azure Local / HCI SkillsHands-on experience with Azure Stack HCI / Azure Local deploymentsCluster creation, management, and troubleshootingUnderstanding of SDN (Software Defined Networking) in HCIExperience with Azure Arc-enabled infrastructureBeneficial / PreferredVMware certifications: VCP-DCVHybrid workload support (Windows + Linux VMs)Microsoft certifications: Windows Server / Azure fundamentals/AWSAZ-800 / AZ-801 (Windows Server Hybrid Administrator)AZ-104 (Azure Administrator)Knowledge of Azure local and Azure ARCBasic understanding of enterprise storage (SAN/NAS), backups, and network fundamentalsStrong ownership mindset and ability to operate in high-pressure situationsExcellent written communication for RCA/change plans/customer updatesExperience working within an Agile software delivery environment.

Skill Requirements

Other Requirements

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.