Subject Matter Expert (Support&Ops)
Hong Kong
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Job Description
Subject Matter Expert (Support&Ops)
Others, Hong Kong Island

Job Summary

Regional Service Manager - Deskside Support & Field Service Operations (FSO) Role Definition We are looking for an experienced and results-driven Regional Service Manager to lead Deskside Support and Field Service Operations across assigned locations. The role is accountable for consistent end-user support, SLA compliance, customer satisfaction, effective field dispatch, workforce capability, asset governance, and vendor coordination. The Regional Service Manager will lead onsite and remote technical teams and act as the primary escalation point for critical and high-impact user issues.

Key Responsibilities

Regional Service Manager - Deskside Support & Field Service Operations (FSO) Role Definition We are looking for an experienced and results-driven Regional Service Manager to lead Deskside Support and Field Service Operations across assigned locations. The role is accountable for consistent end-user support, SLA compliance, customer satisfaction, effective field dispatch, workforce capability, asset governance, and vendor coordination. The Regional Service Manager will lead onsite and remote technical teams and act as the primary escalation point for critical and high-impact user issues.

Skill Requirements

Regional Service Manager - Deskside Support & Field Service Operations (FSO) Role Definition We are looking for an experienced and results-driven Regional Service Manager to lead Deskside Support and Field Service Operations across assigned locations. The role is accountable for consistent end-user support, SLA compliance, customer satisfaction, effective field dispatch, workforce capability, asset governance, and vendor coordination. The Regional Service Manager will lead onsite and remote technical teams and act as the primary escalation point for critical and high-impact user issues.

Other Requirements

Regional Service Manager - Deskside Support & Field Service Operations (FSO) Role Definition We are looking for an experienced and results-driven Regional Service Manager to lead Deskside Support and Field Service Operations across assigned locations. The role is accountable for consistent end-user support, SLA compliance, customer satisfaction, effective field dispatch, workforce capability, asset governance, and vendor coordination. The Regional Service Manager will lead onsite and remote technical teams and act as the primary escalation point for critical and high-impact user issues.
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.