Subject Matter Expert (Support&Ops)
India
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Job Description
Subject Matter Expert (Support&Ops)
Gautam Buddha Nagar,Uttar Pradesh

Job Summary

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.

Key Responsibilities

VMware ESXI Management and Troubleshooting.
• Working on Switching, VLAN, NIC Teaming.
• Management of VMware Guests, Templates, P2V, Capacity Planner, VMotion, DRS, etc.
• Troubleshooting Hardware and Operating system related issues
• VMware vSphere support and management
• High level diagnostics & troubleshooting of VMware ESXi hosts or associated technologies
• Troubleshooting and System Administration for OS level support
• HA engineering for architecture on VMware, DRS cluster environment.
• OS / Patch Release management and maintain configuration of Central ESXi OS image.
• Problem Management on VMware ESXi hosts and Virtual Center server
• Performance tuning of VMware servers and Virtual sessions and managing servers’ resources between VMs.
• Backup and recovery of Virtual machines and virtual servers
• Support for physical to virtual environment
• VMware Technologies: VMware High-Availability, VMware vMotion, VMware DRS, VMware vCenter and vCenter Update Manager, and Web console
• Nutanix Virtualization and support of the Infrastructure
• Managing, Maintaining and Securing Nutanix cluster
• Should have knowledge to apply the patches on Nutanix components
• Nutanix VM Management & Migration and AOS 6.5
• Nutanix Management Interfaces (Prism Central, CLI)
• Nutanix License Management & Cluster Security

Skill Requirements

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.