Subject Matter Expert (Support&Ops)
India
Job Description
Subject Matter Expert (Support&Ops)
Noida, Uttar Pradesh

Job Summary

Job Title: Test Engineer

Overview

We are seeking a highly skilled and detail‑oriented Test Engineer to join our team. In this role, you will ensure the quality, reliability, and performance of our products through rigorous testing, defect identification, and continuous improvement of testing processes.

 

Key Responsibilities:

  • Ability to analyze business requirements & functional specs
  • Skilled in creating & executing test plans, cases and scripts
  • Hands-on with JIRA or any similar tool
  • Strong foundation in functional, regression, system and user acceptance testing to ensure product quality and stability.
  • Participate in daily stand‑ups, sprint ceremonies, and project discussions to stay aligned with project goals
  • Ability to interact with cross-functional teams and clients effectively
  • Work with developers, product managers, and QA teams to troubleshoot issues and ensure quality standards.

 

Required Skills & Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • Proven experience as a Test Engineer, QA Engineer, or similar role.
  • Strong understanding of software testing methodologies, tools and processes.
  • Proficiency with test management and defect tracking tools (e.g., Jira, Azure DevOps, HP ALM etc.).
  • Understanding of Agile methodologies.
  • Good analytical and problem‑solving skills with strong attention to detail.
  • Excellent communication and documentation skills.
  • Knowledge of API testing using Postman
  • Exposure to automation tools like Selenium, Playwright etc.

Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.