Subject Matter Expert (Support&Ops)
India
Apply now
Job Description
Subject Matter Expert (Support&Ops)
Bangalore, Karnataka

Job Summary

Job Description – Active Directory Engineer \\\\r\\\\n• Manage and administer Active Directory (AD), DNS, DHCP, Group Policy, and related identity services.\\\\r\\\\n• Perform user provisioning, deprovisioning, access administration, and OU management.\\\\r\\\\n• Ensure AD infrastructure health through regular monitoring, patching, and performance optimization.\\\\r\\\\n• Implement and manage Group Policies (GPOs) for security hardening and configuration standardization.\\\\r\\\\n• Maintain domain controllers, replication health, FSMO roles, and site/subnet configurations.\\\\r\\\\n• Lead troubleshooting of authentication, login, trust relationship, and policy related issues.\\\\r\\\\n• Manage and enhance identity lifecycle processes within AD and hybrid environments.\\\\r\\\\n• Support Azure AD/Entra ID integration, SSO, MFA, Conditional Access, and identity sync (AAD Connect).\\\\r\\\\n• Conduct periodic audits of AD security, privileged access, stale objects, and compliance controls.\\\\r\\\\n• Implement best practices for delegation, RBAC, password policies, and access governance.\\\\r\\\\n• Maintain AD documentation, SOPs, architecture diagrams, and recovery procedures.\\\\r\\\\n• Provide L3 support for complex directory, authentication, and security incidents.\\\\r\\\\n• Participate in DR planning, backup validation, and AD forest/domain recovery exercises.\\\\r\\\\n• Collaborate with Security, Cloud, and Infrastructure teams for identity related initiatives.\\\\r\\\\n• Drive continuous improvement, automation, and standardization across identity services.

 

Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Skill Requirements

null

Other Requirements

null
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.