Subject Matter Expert (Support&Ops)
Mexico
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Job Description
Subject Matter Expert (Support&Ops)
Others, Mexico City

Job Summary

Oracle RAC - The Oracle DBA administration, availability, performance, and security of Oracle database environments. The role ensures strict SLA adherence, high availability, operational stability, and continuous improvement while leading database operations, mentoring teams, and supporting business‑critical production systems.

Key Responsibilities

Service Delivery & Operations -\r\n Ensure SLA adherence and maximum database uptime\r\nHandle incidents, service requests, and escalations\r\nPerform root cause analysis and trend analysis\r\nTroubleshoot complex Oracle database and clustered environment issues\r\nSupport multi‑geo, 24×7 production environments\r\nEnsure on‑time resolution and quality compliance of escalated tickets\r\n\r\nDatabase Administration & Engineering\r\n\r\nLead installation, configuration, migration, upgrades, and patching\r\nPlan and manage backup, restoration, and disaster recovery strategies\r\nBuild and maintain test environments and failure simulation plans\r\nPerform advanced database performance tuning (SQL, memory, kernel, instance)\r\nConduct database reorganization and capacity planning\r\nDiagnose and support RAC and high‑availability environments\r\n\r\nGovernance, Process & Quality\r\n\r\nDefine, document, and enforce database standards, architecture, and processes\r\nValidate change order implementation plans and human‑error compliance\r\nConduct testing, audits, and process reviews\r\nRecommend security patches, upgrades, and design improvements\r\n\r\nLeadership & Stakeholder Management\r\n\r\nLead and mentor L1/L2 DBAs and technical teams\r\nIdentify skill gaps and plan training and knowledge updates\r\nAct as technical consultant and client‑facing escalation point\r\nCoordinate with third‑party vendors and Oracle Support (TAR, OS issues)\r\nParticipate in customer meetings to ensure customer satisfaction

Skill Requirements

 L3 activities: performance tuning, AWR/ASH/ADDM, Data Guard, Goldengate, OEM Cloud Control\r\nInstalled, upgraded, patched, and administered Oracle RAC (11g, 12c, 18c, 19c)\r\nDeep experience with ASM, Cluster ware, ACFS, CRS\r\nCore Oracle Skills\r\n\r\nOracle Database Administration (Production Systems)\r\nOracle RAC (9i, 10g and above)\r\nRMAN Backup & Recovery\r\nAWR, ADDM & Advanced Performance Tuning\r\nData Guard, DR & Synchronization Methods\r\nFlashback & Flash Recovery Features\r\nArchitecture & Engineering\r\nDatabase Design & Architecture\r\nCapacity Planning & Growth Strategy\r\nDatabase Security Policy Design\r\nFuture Release Management & Impact Analysis\r\nMigration, Upgrade, and Patch Strategy

Other Requirements

Strong experience with production and datacenter environments\r\nAbility to work independently with clients\r\nExperience with clustered environments (Sun / Veritas / Microsoft Cluster)\r\nKnowledge of storage management techniques\r\nExposure to data warehousing and other RDBMS technologies\r\nGood working knowledge of MS Office, MS Project, Vision
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.