Subject Matter Expert (Support&Ops)
India
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Job Description
Subject Matter Expert (Support&Ops)
Chennai, Tamil Nadu

Job Summary

VDI Support - L2

Key Responsibilities

• Advanced Troubleshooting & RCA: Resolve complex Tier-3 escalations related to VDI connectivity, latency, session failures, and user experience, while performing Root Cause Analysis (RCA) for recurring issues. • Environment Management: Administer core components such as VMware Horizon, Omnissa, Citrix Virtual Apps and Desktops (CVAD), or Azure Virtual Desktop (AVD), including connection servers and unified access gateways. • Image & Application Delivery: Create, update, and maintain gold/master images, machine catalogs, provisioning (MCS/PVS), and profile management tools like FSLogix. • Automation & Optimization: Use PowerShell, Shell scripting, or configuration tools to automate routine tasks, monitor capacity, and tune system performance. • Mentorship & Documentation: Coach L1/L2 support teams, build standard operating procedures (SOPs), and author knowledge base articles.

Skill Requirements

 Technical Knowledge: Deep understanding of networking (TCP/IP, DNS, LAN), Active Directory, Group Policies (GPO), and hybrid cloud architectures (AWS, Azure). • Certifications: Preferred credentials include VMware VCAP/VCIX, Citrix Certified Professional/Expert (CCP/CCE-V), or Microsoft Azure Administrator/Architect. • Soft Skills: Strong stakeholder management, root-cause analytical mindset, and vendor collaboration abilities.

Other Requirements

Preferred credentials include VMware Certified Professional (VCP), Citrix Certified Associate (CCA-V), or ITIL Foundation
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.