Subject Matter Expert (Support&Ops)
India
Job Description
Subject Matter Expert (Support&Ops)
Noida, Uttar Pradesh
Job Summary
We are looking for an Azure L3 Subject Matter Expert (SME) to join the Cloud Infrastructure Operations team at HCLTech. You will provide expert support for complex Azure infrastructure and PaaS incidents, design and review secure and highly available solutions, lead P1/P2 incident resolution, and guide L1/L2 engineers while driving governance, resilience and cost optimization across Azure environments
Key Responsibilities
- Provide L3/SME support for complex Azure infrastructure and PaaS incidents, including root-cause analysis and permanent fixes.
- Design and review secure, scalable and highly available Azure solutions aligned with enterprise standards.
- Provide operational support for AKS, ADF, Storage, App Service, Azure Functions, Logic Apps, API Management, Event Hubs and Service Bus.
- Manage and troubleshoot Azure Virtual Machines, VM Scale Sets, storage, backup and disaster-recovery services.
- Support Azure networking, including VNets, NSGs, UDRs, peering, Private Endpoints, DNS, VPN Gateway, ExpressRoute, Load Balancer and Application Gateway.
- Administer Microsoft Entra ID, Azure RBAC, Managed Identities, Service Principals, PIM and Azure Key Vault.
- Monitor and troubleshoot using Azure Monitor, Log Analytics, Application Insights, Network Watcher and Service Health.
- Implement and support Azure Policy, Management Groups, tagging, resource locks, Defender for Cloud and governance controls.
- Lead P1/P2 incident resolution, coordinate with Microsoft support and prepare technical RCAs.
- Guide L1/L2 engineers, conduct knowledge-transfer sessions and maintain SOPs, runbooks and technical documentation.
- Use PowerShell, Azure CLI and KQL for administration, troubleshooting, reporting and operational automation.
- Review performance, capacity, security, resilience and cost optimization across Azure environments.
Key Technology Scope
- Compute & Storage: Azure Virtual Machines, VM Scale Sets, storage, backup and disaster recovery
- Containers & App Platform: AKS, App Service, Azure Functions
- Integration & Data: ADF, Logic Apps, API Management, Event Hubs and Service Bus
- Networking: VNets, NSGs, UDRs, peering, Private Endpoints, DNS, VPN Gateway, ExpressRoute, Load Balancer and Application Gateway
- Identity & Secrets: Microsoft Entra ID, Azure RBAC, Managed Identities, Service Principals, PIM and Key Vault
- Monitoring: Azure Monitor, Log Analytics, Application Insights, Network Watcher and Service Health
- Governance & Security: Azure Policy, Management Groups, tagging, resource locks and Defender for Cloud
- Automation: PowerShell, Azure CLI and KQL
Skill Requirements
- Deep hands-on expertise across the Azure services listed in the technology scope.
- Proven experience in L3 troubleshooting, root-cause analysis and permanent-fix implementation.
- Experience designing secure, scalable and highly available Azure architectures.
- Strong scripting and querying skills in PowerShell, Azure CLI and KQL.
- Experience leading P1/P2 incidents and engaging Microsoft support.
- Good understanding of ITIL incident, problem and change management.
- Strong communication, mentoring and documentation skills.
Other Requirements
Good to Have
- Azure certifications such as AZ-104, AZ-305, AZ-500 or AZ-700.
- Infrastructure as Code experience (ARM / Bicep / Terraform).
- Exposure to DevOps pipelines and FinOps practices.
- Experience with ServiceNow or similar ITSM tools.
Educational Qualification
B.E./B.Tech/BCA/MCA/B.Sc. (CS/IT) or equivalent.
Behavioral Competencies
- Ownership and accountability for critical incidents and SLAs.
- Strong analytical and problem-solving mindset under pressure.
- Leadership, mentoring and stakeholder management.
- Willingness to support on-call or rotational shifts for P1/P2 incidents, if required.
Information at a Glance