Subject Matter Expert (Support&Ops)
India
Job Description
Subject Matter Expert (Support&Ops)
Madurai, Tamil Nadu

Job Summary

The Palo Alto Firewall Engineer is responsible for securing and maintaining enterprise network environments through the deployment, configuration, monitoring, and support of Palo Alto Networks security platforms. The role focuses on firewall policy management, security operations, incident resolution, network security architecture, and compliance with organizational security standards

Key Responsibilities

Firewall Administration & Operations Administer and support Palo Alto Next-Generation Firewalls (NGFW) and Panorama. Configure and maintain security policies, NAT rules, application controls, and URL filtering. Manage firewall upgrades, patching, high-availability (HA) configurations, and hardware replacements. Implement and troubleshoot Site-to-Site and Remote Access VPN solutions. , [Krunal Cha...k Security | PDF], [UHG - HCL...equired 1 | PowerPoint] Monitoring & Incident Management Monitor firewall health, traffic patterns, and security events. Investigate and resolve firewall-related incidents, outages, and performance issues. Participate in major incident bridges and war rooms for critical security events. Analyze logs using monitoring and SIEM tools such as Splunk, ArcSight, or equivalent platforms.

Skill Requirements

Technical Skills

  • Strong hands-on experience with Palo Alto NGFW and Panorama.
  • Firewall rule management, NAT, security policy administration.
  • VPN technologies (IPSec, SSL VPN).
  • Routing protocols: OSPF, BGP, EIGRP.
  • TCP/IP, DNS, DHCP, and network troubleshooting.
  • Log analysis and monitoring using SIEM platforms.
  • Experience with HA configurations and disaster recovery solutions.

Other Requirements

Certifications (Preferred)

  • PCNSE (Palo Alto Networks Certified Network Security Engineer)
  • PCCET / PCNSA
  • CCNA or CCNP
  • Security+ or equivalent cybersecurity certification. 

Experience

  • 5–8+ years of experience in Network Security Engineering.
  • 3–5+ years of hands-on experience with Palo Alto firewalls in enterprise environments.
  • Experience supporting 24×7 operations and critical incident management.
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.