Job Summary
Accountable for 24*7 support for overall Infra/ Datacenter (Servers, Racks) Operations. • 100% hands-on datacenter management (servers, racks, cabling), • Hardware Servers, Storage, Backup, Tape library experience, handling new / break fix and decommission. • 3-7 years of experience in managing datacenters operations of a large and complex customer. • Experience in Capacity planning for Rack space, power, DC modular containment, necessary tools and services. Handling Incidents / Service Request and adhering to contractual SLAs. As part of Smart Hands Services, Service Provider shall perform the following activities, and any other activities, as requested by State Street (e.g., power cycle devices, cable route/path tracing, manage spares inventory, receive and dispatch goods, etc.): 1. Perform visual inspection of third-party equipment such as carrier or provider network equipment; 2. Provide fault isolation and break/fix activities for the in scope data center equipment (servers, backup, storage) and network devices (including network sniffer, vulnerability scanners and security sensors); 3. Direct third-party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions; 4. Coordinate maintenance and outages with local and remote vendors; 5. Rack, stack, install and decommission equipment and assets as requested; 6. Perform all network cable and jack testing; 7. Perform all cable patching as required; 8. Provide after-hours support (during critical change activities) for critical network upgrades and maintenance; 9. Perform end-to-end network patching; 10. Participate in DR testing as requested by State Street; 11. Provide timely communication on issue status and resolution, at intervals and timings as prescribed by State Street, which may vary by issue severity and platforms impacted as determined in State Street’s sole discretion; 12. Maintain ticket updates for all reported Incidents; 13. Use diagnostic tools to troubleshoot problems associated with network connectivity; and 14. Receiving New Equipment, Physical verification of shipment,Enter receipt into Order tool,Record discrepancies (if any),Storage of items received into cage or warehouse, Disposition of items received, Submit for Verification / Verify, Submit for Completion, Record assets in tool, Cage Management ,Moving Assets in/out of Secured Cages or Warehouse, Manual Virtual Cage Log Sheet Procedure, Barcode management & Tagging Assets, Asset Tag placement, Asset Transfer / Movement, Asset Shipping / Disposal, Shipping , Return of Leased Assets, Scrapping/Disposal of serialized assets & Other tasks agreed to by the provider and State Street Tower Manager Soft Skills • Flexible, continuous learner, excellent communicator, works well in team environment, appreciates challenge, comfortable and effective working in new areas that require experimentation and rapid problem solving. • Requires excellent inter-personal, communication and presentation skills. • Emergency communication system support including working with 3rd parties Hands-on experience in managing 24x7 global datacenter operations/DR Operations
Key Responsibilities
Accountable for 24*7 support for overall Infra/ Datacenter (Servers, Racks) Operations. • 100% hands-on datacenter management (servers, racks, cabling), • Hardware Servers, Storage, Backup, Tape library experience, handling new / break fix and decommission. • 3-7 years of experience in managing datacenters operations of a large and complex customer. • Experience in Capacity planning for Rack space, power, DC modular containment, necessary tools and services. Handling Incidents / Service Request and adhering to contractual SLAs. As part of Smart Hands Services, Service Provider shall perform the following activities, and any other activities, as requested by State Street (e.g., power cycle devices, cable route/path tracing, manage spares inventory, receive and dispatch goods, etc.): 1. Perform visual inspection of third-party equipment such as carrier or provider network equipment; 2. Provide fault isolation and break/fix activities for the in scope data center equipment (servers, backup, storage) and network devices (including network sniffer, vulnerability scanners and security sensors); 3. Direct third-party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions; 4. Coordinate maintenance and outages with local and remote vendors; 5. Rack, stack, install and decommission equipment and assets as requested; 6. Perform all network cable and jack testing; 7. Perform all cable patching as required; 8. Provide after-hours support (during critical change activities) for critical network upgrades and maintenance; 9. Perform end-to-end network patching; 10. Participate in DR testing as requested by State Street; 11. Provide timely communication on issue status and resolution, at intervals and timings as prescribed by State Street, which may vary by issue severity and platforms impacted as determined in State Street’s sole discretion; 12. Maintain ticket updates for all reported Incidents; 13. Use diagnostic tools to troubleshoot problems associated with network connectivity; and 14. Receiving New Equipment, Physical verification of shipment,Enter receipt into Order tool,Record discrepancies (if any),Storage of items received into cage or warehouse, Disposition of items received, Submit for Verification / Verify, Submit for Completion, Record assets in tool, Cage Management ,Moving Assets in/out of Secured Cages or Warehouse, Manual Virtual Cage Log Sheet Procedure, Barcode management & Tagging Assets, Asset Tag placement, Asset Transfer / Movement, Asset Shipping / Disposal, Shipping , Return of Leased Assets, Scrapping/Disposal of serialized assets & Other tasks agreed to by the provider and State Street Tower Manager Soft Skills • Flexible, continuous learner, excellent communicator, works well in team environment, appreciates challenge, comfortable and effective working in new areas that require experimentation and rapid problem solving. • Requires excellent inter-personal, communication and presentation skills. • Emergency communication system support including working with 3rd parties Hands-on experience in managing 24x7 global datacenter operations/DR Operations
Skill Requirements
Accountable for 24*7 support for overall Infra/ Datacenter (Servers, Racks) Operations. • 100% hands-on datacenter management (servers, racks, cabling), • Hardware Servers, Storage, Backup, Tape library experience, handling new / break fix and decommission. • 3-7 years of experience in managing datacenters operations of a large and complex customer. • Experience in Capacity planning for Rack space, power, DC modular containment, necessary tools and services. Handling Incidents / Service Request and adhering to contractual SLAs. As part of Smart Hands Services, Service Provider shall perform the following activities, and any other activities, as requested by State Street (e.g., power cycle devices, cable route/path tracing, manage spares inventory, receive and dispatch goods, etc.): 1. Perform visual inspection of third-party equipment such as carrier or provider network equipment; 2. Provide fault isolation and break/fix activities for the in scope data center equipment (servers, backup, storage) and network devices (including network sniffer, vulnerability scanners and security sensors); 3. Direct third-party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions; 4. Coordinate maintenance and outages with local and remote vendors; 5. Rack, stack, install and decommission equipment and assets as requested; 6. Perform all network cable and jack testing; 7. Perform all cable patching as required; 8. Provide after-hours support (during critical change activities) for critical network upgrades and maintenance; 9. Perform end-to-end network patching; 10. Participate in DR testing as requested by State Street; 11. Provide timely communication on issue status and resolution, at intervals and timings as prescribed by State Street, which may vary by issue severity and platforms impacted as determined in State Street’s sole discretion; 12. Maintain ticket updates for all reported Incidents; 13. Use diagnostic tools to troubleshoot problems associated with network connectivity; and 14. Receiving New Equipment, Physical verification of shipment,Enter receipt into Order tool,Record discrepancies (if any),Storage of items received into cage or warehouse, Disposition of items received, Submit for Verification / Verify, Submit for Completion, Record assets in tool, Cage Management ,Moving Assets in/out of Secured Cages or Warehouse, Manual Virtual Cage Log Sheet Procedure, Barcode management & Tagging Assets, Asset Tag placement, Asset Transfer / Movement, Asset Shipping / Disposal, Shipping , Return of Leased Assets, Scrapping/Disposal of serialized assets & Other tasks agreed to by the provider and State Street Tower Manager Soft Skills • Flexible, continuous learner, excellent communicator, works well in team environment, appreciates challenge, comfortable and effective working in new areas that require experimentation and rapid problem solving. • Requires excellent inter-personal, communication and presentation skills. • Emergency communication system support including working with 3rd parties Hands-on experience in managing 24x7 global datacenter operations/DR Operations
Other Requirements
Accountable for 24*7 support for overall Infra/ Datacenter (Servers, Racks) Operations. • 100% hands-on datacenter management (servers, racks, cabling), • Hardware Servers, Storage, Backup, Tape library experience, handling new / break fix and decommission. • 3-7 years of experience in managing datacenters operations of a large and complex customer. • Experience in Capacity planning for Rack space, power, DC modular containment, necessary tools and services. Handling Incidents / Service Request and adhering to contractual SLAs. As part of Smart Hands Services, Service Provider shall perform the following activities, and any other activities, as requested by State Street (e.g., power cycle devices, cable route/path tracing, manage spares inventory, receive and dispatch goods, etc.): 1. Perform visual inspection of third-party equipment such as carrier or provider network equipment; 2. Provide fault isolation and break/fix activities for the in scope data center equipment (servers, backup, storage) and network devices (including network sniffer, vulnerability scanners and security sensors); 3. Direct third-party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions; 4. Coordinate maintenance and outages with local and remote vendors; 5. Rack, stack, install and decommission equipment and assets as requested; 6. Perform all network cable and jack testing; 7. Perform all cable patching as required; 8. Provide after-hours support (during critical change activities) for critical network upgrades and maintenance; 9. Perform end-to-end network patching; 10. Participate in DR testing as requested by State Street; 11. Provide timely communication on issue status and resolution, at intervals and timings as prescribed by State Street, which may vary by issue severity and platforms impacted as determined in State Street’s sole discretion; 12. Maintain ticket updates for all reported Incidents; 13. Use diagnostic tools to troubleshoot problems associated with network connectivity; and 14. Receiving New Equipment, Physical verification of shipment,Enter receipt into Order tool,Record discrepancies (if any),Storage of items received into cage or warehouse, Disposition of items received, Submit for Verification / Verify, Submit for Completion, Record assets in tool, Cage Management ,Moving Assets in/out of Secured Cages or Warehouse, Manual Virtual Cage Log Sheet Procedure, Barcode management & Tagging Assets, Asset Tag placement, Asset Transfer / Movement, Asset Shipping / Disposal, Shipping , Return of Leased Assets, Scrapping/Disposal of serialized assets & Other tasks agreed to by the provider and State Street Tower Manager Soft Skills • Flexible, continuous learner, excellent communicator, works well in team environment, appreciates challenge, comfortable and effective working in new areas that require experimentation and rapid problem solving. • Requires excellent inter-personal, communication and presentation skills. • Emergency communication system support including working with 3rd parties Hands-on experience in managing 24x7 global datacenter operations/DR Operations