Subject Matter Expert (Support&Ops)
India
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Job Description
Subject Matter Expert (Support&Ops)
Noida, Uttar Pradesh

Job Summary

  • Onboard workloads (VMs, databases, NAS, cloud workloads) into backup tools with required policies
  • Manage clusters, SLA domains, retention policies, replication, and archival
  • Monitor daily backup jobs and ensure SLA compliance
  • Troubleshoot failures, performance issues, and restore challenges
  • Perform backup validation and periodic restore testing
  • Monitor backup health, performance, and capacity
  • Resolve incidents and perform root cause analysis (RCA)
  • Optimize policies, storage usage, and backup efficiency
  • Create SOPs, runbooks, and technical documentation
  • Follow ITIL processes (incident, change, problem management)
  • Execute backup and restore in a virtualized infrastructure
  • Take snapshot backup in virtualized infrastructure
  • Perform back up task operations on-cloud & on prem infrastructure
  • Backup migration for database backups from different location/Regions.

Key Responsibilities

  • Performance tuning and optimization for Rubrik and storage.
  • Work closely with Storage team for storage related issues.
  • Scripting / Automation of Major/ Complex Tasks ( added advantage)
  • Analyze existing backup environment and provide expert advice for optimizations
  • Understanding functionalities of key Backup components/processes
  • Deduplication/ Encryption / Replication / Reclamation / Migration / Snapshot / Retentions
  • Diagnose backup issues and follow up with root cause analysis.
  • Developing knowledge of data backup and restoration methodologies
  • Basic ability to apply change control procedures
  • Organizational skills with the ability to provide quality at pace
  • Ability to handle multiple tasks and prioritize work under pressure
  • Ability to work at a team level as well as an individual level
  • Ability to interact confidently with more senior and/or skilled areas of the business
  • Able to communicate constructive feedback effectively
  • Ability to adapt to changing business and technology requirements.
  • Sound problem solving and troubleshooting skills

Skill Requirements

  • Experience Required 10+ Years of Backup Administration experience
  •  Administration experience with Backup software  Commvault

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.