Subject Matter Expert (Support&Ops)
India
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Job Description
Subject Matter Expert (Support&Ops)
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Integration Operations Lead JD – ColesOverview:The Integration Operations Lead is responsible for leading the strategy, delivery, and operational excellence of enterprise integrations across hybrid environments, including but not limited to Microsoft Azure, Confluent Kafka, Node JS, Type Script, Python, on-premises platforms such as IBM, BMC Control-M & other related monitoring, logging & management tools. This role ensures reliable, secure, and scalable data exchange between cloud, on-premise, legacy and external systems, while driving modernization and continuous improvement of integration services by project delivery teams.ResponsibilitiesMinimum relevant experience of 12 years in any of the 3 or more integration solutions listed below that exist in Coles integration landscape – MUSTIBM IIB/ACEBoomiIBM DataStageAzure ADF & ADB based integration solutionsIBM Sterling Integrator - B2B GatewayIBM MQ, MFT & Connect DirectConfluent KafkaJava Microservices deployed in AKS ClusterAzure API ManagementBespoke integration solutions using NodeJS, Typescript, AKS, Terraform, Argocd, Azure DevOpsBMC Control-MAvailability during out-of-office hours & weekend support for critical incidents & tasks – MUSTKnowledge of DevOps practices and tools (e.g., Azure DevOps, GitHub, Terraform) - MUSTLead incident management, root cause analysis, and post-incident reviews – MUSTLead offshore team (L1.5 & L2), provide technical guidance, and regular feedback to team in improving overall effectiveness – MUSTExhibit a strong understanding of Azure cloud environments – MUSTParticipate in project technical knowledge transitions, hand off deliverables & sign off requirements.Define and track SLAs, KPIs, and operational metricsPossess hands‑on experience with monitoring, observability & service management tools such as Azure Monitor, App Insights, Log analytics workspace, KQL, Splunk and ServiceNowActively participate in major incidents and service‑impacting issues, serving as the escalation pointLead Problem Management initiatives, including root cause analysis and preventive actions.Identify and implement continuous improvement initiatives to simplify operations and enhance efficiency.Collaborate closely with the Onsite Lead & Coles Operations Manager to establish operational efficiencies, standards and best practices.

Key Responsibilities

Integration Operations Lead JD – ColesOverview:The Integration Operations Lead is responsible for leading the strategy, delivery, and operational excellence of enterprise integrations across hybrid environments, including but not limited to Microsoft Azure, Confluent Kafka, Node JS, Type Script, Python, on-premises platforms such as IBM, BMC Control-M & other related monitoring, logging & management tools. This role ensures reliable, secure, and scalable data exchange between cloud, on-premise, legacy and external systems, while driving modernization and continuous improvement of integration services by project delivery teams.ResponsibilitiesMinimum relevant experience of 12 years in any of the 3 or more integration solutions listed below that exist in Coles integration landscape – MUSTIBM IIB/ACEBoomiIBM DataStageAzure ADF & ADB based integration solutionsIBM Sterling Integrator - B2B GatewayIBM MQ, MFT & Connect DirectConfluent KafkaJava Microservices deployed in AKS ClusterAzure API ManagementBespoke integration solutions using NodeJS, Typescript, AKS, Terraform, Argocd, Azure DevOpsBMC Control-MAvailability during out-of-office hours & weekend support for critical incidents & tasks – MUSTKnowledge of DevOps practices and tools (e.g., Azure DevOps, GitHub, Terraform) - MUSTLead incident management, root cause analysis, and post-incident reviews – MUSTLead offshore team (L1.5 & L2), provide technical guidance, and regular feedback to team in improving overall effectiveness – MUSTExhibit a strong understanding of Azure cloud environments – MUSTParticipate in project technical knowledge transitions, hand off deliverables & sign off requirements.Define and track SLAs, KPIs, and operational metricsPossess hands‑on experience with monitoring, observability & service management tools such as Azure Monitor, App Insights, Log analytics workspace, KQL, Splunk and ServiceNowActively participate in major incidents and service‑impacting issues, serving as the escalation pointLead Problem Management initiatives, including root cause analysis and preventive actions.Identify and implement continuous improvement initiatives to simplify operations and enhance efficiency.Collaborate closely with the Onsite Lead & Coles Operations Manager to establish operational efficiencies, standards and best practices.

Skill Requirements

Integration Operations Lead JD – ColesOverview:The Integration Operations Lead is responsible for leading the strategy, delivery, and operational excellence of enterprise integrations across hybrid environments, including but not limited to Microsoft Azure, Confluent Kafka, Node JS, Type Script, Python, on-premises platforms such as IBM, BMC Control-M & other related monitoring, logging & management tools. This role ensures reliable, secure, and scalable data exchange between cloud, on-premise, legacy and external systems, while driving modernization and continuous improvement of integration services by project delivery teams.ResponsibilitiesMinimum relevant experience of 12 years in any of the 3 or more integration solutions listed below that exist in Coles integration landscape – MUSTIBM IIB/ACEBoomiIBM DataStageAzure ADF & ADB based integration solutionsIBM Sterling Integrator - B2B GatewayIBM MQ, MFT & Connect DirectConfluent KafkaJava Microservices deployed in AKS ClusterAzure API ManagementBespoke integration solutions using NodeJS, Typescript, AKS, Terraform, Argocd, Azure DevOpsBMC Control-MAvailability during out-of-office hours & weekend support for critical incidents & tasks – MUSTKnowledge of DevOps practices and tools (e.g., Azure DevOps, GitHub, Terraform) - MUSTLead incident management, root cause analysis, and post-incident reviews – MUSTLead offshore team (L1.5 & L2), provide technical guidance, and regular feedback to team in improving overall effectiveness – MUSTExhibit a strong understanding of Azure cloud environments – MUSTParticipate in project technical knowledge transitions, hand off deliverables & sign off requirements.Define and track SLAs, KPIs, and operational metricsPossess hands‑on experience with monitoring, observability & service management tools such as Azure Monitor, App Insights, Log analytics workspace, KQL, Splunk and ServiceNowActively participate in major incidents and service‑impacting issues, serving as the escalation pointLead Problem Management initiatives, including root cause analysis and preventive actions.Identify and implement continuous improvement initiatives to simplify operations and enhance efficiency.Collaborate closely with the Onsite Lead & Coles Operations Manager to establish operational efficiencies, standards and best practices.

Other Requirements

Integration Operations Lead JD – ColesOverview:The Integration Operations Lead is responsible for leading the strategy, delivery, and operational excellence of enterprise integrations across hybrid environments, including but not limited to Microsoft Azure, Confluent Kafka, Node JS, Type Script, Python, on-premises platforms such as IBM, BMC Control-M & other related monitoring, logging & management tools. This role ensures reliable, secure, and scalable data exchange between cloud, on-premise, legacy and external systems, while driving modernization and continuous improvement of integration services by project delivery teams.ResponsibilitiesMinimum relevant experience of 12 years in any of the 3 or more integration solutions listed below that exist in Coles integration landscape – MUSTIBM IIB/ACEBoomiIBM DataStageAzure ADF & ADB based integration solutionsIBM Sterling Integrator - B2B GatewayIBM MQ, MFT & Connect DirectConfluent KafkaJava Microservices deployed in AKS ClusterAzure API ManagementBespoke integration solutions using NodeJS, Typescript, AKS, Terraform, Argocd, Azure DevOpsBMC Control-MAvailability during out-of-office hours & weekend support for critical incidents & tasks – MUSTKnowledge of DevOps practices and tools (e.g., Azure DevOps, GitHub, Terraform) - MUSTLead incident management, root cause analysis, and post-incident reviews – MUSTLead offshore team (L1.5 & L2), provide technical guidance, and regular feedback to team in improving overall effectiveness – MUSTExhibit a strong understanding of Azure cloud environments – MUSTParticipate in project technical knowledge transitions, hand off deliverables & sign off requirements.Define and track SLAs, KPIs, and operational metricsPossess hands‑on experience with monitoring, observability & service management tools such as Azure Monitor, App Insights, Log analytics workspace, KQL, Splunk and ServiceNowActively participate in major incidents and service‑impacting issues, serving as the escalation pointLead Problem Management initiatives, including root cause analysis and preventive actions.Identify and implement continuous improvement initiatives to simplify operations and enhance efficiency.Collaborate closely with the Onsite Lead & Coles Operations Manager to establish operational efficiencies, standards and best practices.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.